Job Description

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our customers teams; to serve as an ally in their quest of business success.
At Univar Solutions, were building on our more than 90 years of experience and drawing on deep resources inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers formulation and operational challenges. When you work for Univar Solutions, youll play an important role in shaping how we deliver more than chemical and ingredients.

Primary Purpose:
At Univar Solutions our vision is to redefine distribution and be the most valued chemical and ingredient distributor on the planet. The Director, Global User Experience role manages a team of user experience (UX) professionals and digital strategists charged with creating an effortless experience for our customers, suppliers, and team members across our digital touchpoints. We need a customer-focused, passionate leader who thrives in a fast-paced environment and is ready to roll up his/her sleeves to develop industry leading experiences.

The incumbent will build a global team of researchers and designers. As the leader of our User Experience discipline, the incumbent will guide a team of UX Designers, UX Architects, UX Researchers, Digital Adoption, and Organizational Change Management professionals to:

* Run the practice of User Experience:
* Define our design standards for our portfolio of global websites including UnivarSolutions.com and ChemCentral.com, localizing website experiences as needed to meet regional needs
* Partner with Digital Product and Digital Technology teams from strategic definition, planning, architecture, through tactical execution of the digital roadmaps
* Interact with customers to understand pain points and opportunities in the customer experience and share findings with the broader organization via Voice of Customer report outs
* Drive Digital Adoption:
* Build a strategy to raise awareness of our self-service and digital commerce capabilities by identifying customer segments and key activities to drive to online behaviors such as purchasing
* Interact with Customer Service and Sales to train and educate on features
* Unify our website experience:
* Create a single experience integrated with Ecommerce that serves the needs of customers, suppliers, and employees interacting on UnivarSolutions.com
* Redesign existing online tools / experiences to fit new design standard
* Support our global marketing, HR, and communication teams with designs and experiences that support global, regional and local needs
* Establish a Center of Excellence to serve our S22 ambitions
* Represent digital team on Customer Experience, Customer Service, and Commercial process workstreams by providing User Experience services in research, design, and information architecture
* Lead the design of any digital experiences as needed in support of the broader organization

Key Deliverables:

* Product strategy: Collaborate with Product Management to influence product strategy and roadmap. Work closely with a team of Product Managers and Designers (UI/UX) to create an intuitive, cohesive and seamless global user experience across all products while working within the established Univar Solutions brand guidelines.
* Digital adoption: Lead global activities to increase awareness and accelerate adoption of digital solutions as we continue to launch capabilities in all areas of our global operation
* Voice of customer: Capture customer insights through define user research activities, provide voice of customer feedback to the broader organization to enhance the customer experience
* Define and Design effortless experiences: Create wireframes, storyboards, user flows, and prototypes to effectively communicate interaction and design ideas. Work with the Engineering team to ensure technical business needs are met while maintaining a strong focus on the user experience.
* Build the team, coach and mentoring personnel and provide skillset/career guidance.
* Socialize the UX practice and communicate how it works and how we collaborate with cross functional partners
* Performs other related duties as required or requested.

Education/Experience/Training:

* Bachelor's Degree in Software Engineering, design, human-centered design (HCD) or human-computer interaction (HCI) or similar fields or equivalent experience.
* 10 years hands on UX and UI design experience, proficiency in Photoshop, Illustrator, or other comparable visual design, wire framing and prototyping tools.
* 5 years of experience designing eCommerce experiences.
* 3 years of experience creating storyboards, detailed user journeys, animated mockups of UI flows and transitions (or prototypes).
* Proficiency in the following disciplines: user research, interaction design, information architecture, visual design; exposure to and interest in growing in the others.

Requirements:

* In-depth knowledge of Agile process and principles.
* Experience designing for a variety of form factors including: iOS, Android, Tablet and desktop
* Substantial knowledge of software development processes, standards, life cycle. Able to execute at all stages of the product lifecycle from concept to final product launch.
* Proficiency in translating user needs into visual assets and in rapid prototyping and visualization tools (e.g. Axure, Invision).
* Proficiency in leveraging research and usability strategy such as discovery findings, mental models, scenarios, user journey maps, personas, debrief documentation, screeners, testing plans, task lists, low and high-fidelity prototypes, annotated wireframes, and/or clickable prototypes.

Competency:

* Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
* Execution and Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
* Continuous Improvement: Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
* Driving Innovation: Initiating and maintaining strategic relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, and alliance partners) who are willing and able to provide the information,
* ideas, expertise, and/or influence needed to advance understanding of business issues and achieve business goals.
* Collaborating: Working cooperatively with others to help a team or work group achieve its goals.

Physical Demands/Environmental Conditions:

* Office environment
* Energy for fast-paced, multi-tasking environment
* Entrepreneurial, self-starter, ability to work independently with a high degree of accuracy and attention to detail in the fast-paced environment.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

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