Job Description

Job Description

About Startek

Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. To learn more, visit us online at www.startek.com.

What is a Work from Home Brand Champion?

They are problem solvers that enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers to answer inbound calls, emails and chats depending on the client they support.

At Startek, we partner with clients in multiple industries such as cable/telecommunications, education, financial, retail, healthcare and much more that we will discuss with you during the hiring process. Our goal is to ensure that we align your skills to the industry you would be most successful supporting in every interaction so you can walk away feeling accomplished each day!

Typical Day for a Brand Champion

Answer general/billing questions on products and services from customers

Listen to customers needs and determine if they need additional products/services

Some call types may require basic troubleshooting steps

Address and resolve customer concerns to achieve first contact resolution

Deliver best-in-class customer service

Why Choose Startek?

Paid training in an engaging and virtual training space

Pay at $11.00 an hour and paid holidays

Continuous development through Startek self-paced online courses

Opportunity for career advancement and promotion from within

Medical, Dental, Vision Benefits after 60 days

401K, Stock plans and more!

What Can You Expect After You Apply?

We will reach out via all lines of communication: text, email, and phone to start the next step in the process!

If offered a position with Startek, we do require all employees to successfully pass a background check and drug test as a condition of employment.

Startek is an Equal Opportunity Employer

Job Requirements

What Do You Bring?

18 years of age or older

High School Diploma or GED

Experience interacting with customers/clients

Strong Communications skills verbally and written

Quiet, dedicated and distraction free workspace

Empathy and Active Listening Skills this will be key in building genuine connections with your customers and co-workers!

Work from Home Equipment You Will Need

High speed internet with a minimum speed of 10-15+Mbps download and 10+Mbps upload

Ethernet cable connection (no Wi-Fi)

Personal desktop or laptop computer

Windows 10 Operating System

i3 6th gen Intel processor equivalent or better

AMD A-10-5700, Ryzen 5 1400, Ryzen 7 1701 are acceptable

Minimum of 4GB RAM

USB headset with microphone

Webcam