Job Description

Are you an innovative individual who is passionate about product development? Do you want to join a team that is dedicated to ensuring an exceptional customer experience? Join Western Union as a Senior Product Owner, Payments.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

You will have an undergraduate degree. You will lead assigned business initiatives as a Product Owner, by defining and documenting product requirements/test cases/launch procedures, validating test results, and ensuring successful product launch. You will Support new product launches with detailed and regular communication to stakeholders. You will be responsible for developing, implementing, and maintaining new processes for both new and existing payment methods, and supplier risk assessment. You will work closely with Legal, Compliance, Risk and other cross-functional departments to roll out new projects/procedures, review existing procedures, resolve issues, and minimize risk to the business. You will actively work with the project management team to complete detailed business requirements, assesses impacts of projects, and ensure key tasks are incorporated to project plans. Engage in project releases and user acceptance testing. You will lead projects to identify control gaps and support continuous process improvement works closely with internal audit and stakeholders to conduct reviews to ensure controls are maintained and SLA’s are achieved.

You should have 5-7 years of financial industry experience. You will have experience in global payments e-commerce role, required focus on customer-not-present, preferred experience as a merchant or banking institution. You will have a good understanding of the business processes and knowledge of the banking products and distribution channels. You will have experience managing and optimizing exception flows in the customer flow. You will have a deep understanding of Cards, ACH, Bank transfer payment method and settlement, exposure to risk management and modelling is preferred, excellent verbal and written communication skills, and strong interpersonal and leadership skills with the ability to interact with many departments and levels of management.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop.  You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.