Medical Group Scheduling Representative
Posted on: 2 Mar 2021
West Reading, PA
Job Description
Overview
Our Vision:
Inspired by passionate leadership, driven by innovation and enabled by technology that seamlessly connects providers and the population whose wellness they promote, THMG will be the region's multi-specialty healthcare group of choice for patients, providers, staff and the region's employers, delivering both high quality and value; a leader in clinical education and research.
Our Values:
Respect for all individuals and benefits of teamwork.
A culture of enthusiasm, pride and optimism.
Relationships based on integrity, trust and compassion.
Initiative and flexibility to define our future
Commitment to access and superior service
Providing integrated care that is efficient, cost effective and of high quality.
Responsibilities
JOB SUMMARY - Medical Group Scheduling Representative (MGSR)/Call Center
The Medical Group Scheduling Representative (MGSR) is responsible for accurately coordinating and scheduling complex diagnostic procedures and obtaining
pre-registration information, including demographics and insurance, as well as verifying and communicating authorization requirements.
The MGSR conducts physician office/patient interviews, collects clinical information in response to scheduling questions.
The MGSR explains procedure guidelines and necessary patient preparations, and coordinates with clinical departments regarding protocols, STAT appointments, and modifications to normal scheduling protocols.
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Qualifications
Education Requirements
*High School Diploma or GED
Experience and Skills Required skills:
* Customer service experience in Call Center preferred
* Healthcare scheduling experience strongly preferred
* Medical terminology preferred
* Computer data entry experience, MS Outlook, Word, Excel
* Typing (35 WPM)
* Ability to navigate multiple areas of reference materials (e.g., computer drives, internet, excel spreadsheets)
Tower Health
Reading, PA
About
Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people.
Together, our six hospitals and other entities provide a full range of medical care — from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs and public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
Who We Are
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing and Reading Hospital School of Health Sciences, and we have a comprehensive physician network. All of our facilities participate in our partnership with the UPMC Health Plan.
Collaboration across Tower Health enables our hospitals, providers, leadership and staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services — all right here in our region.
Recognition
Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology and oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers and inpatient facilities in the region.
Commitment
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.
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IndustryHealthcare
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No. of Employees11,000+
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Website
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Jobs Posted2080
