Voice Analyst III
Posted on: 2 Mar 2021
Philadelphia, PA
Job Description
Responsibilities
The Voice Analyst III provides unified communication engineering support, operational support, and project support for Tower Health's voice network infrastructure. The overall mission is to ensure the smooth operation with maximum performance and availability for Tower Health business units. The Voice Analyst III will be responsible for maintaining our existing voice network infrastructure, as well as commissioning of new network elements, maintenance, and improvement. The Voice Analyst III will also be responsible for interacting with vendors, service providers and carriers.
* Plays an important role in day-to-day activities including the development of policies and procedures for normal Voice network operations, disaster avoidance & mitigation planning, and the continual documentation of all diagrams & schematics, device configurations, monitoring/management and recovery systems.
* This role also includes leading all engineering projects for VolP initiatives and configuring and optimizing all VoIP/lP-PBX telephone systems and services, both internally and those integrated with Internet-based services.
* Implements and supports solutions to integrate voice, video, and collaboration systems within Tower Health enterprise.
* Responsible for performing analysis and partnering with resources in the development, engineering, and implementation of solutions, and helping to deploy and support the capabilities.
* The Voice Analyst III is key in maintaining Service Level Agreements (SLAs) for all organizational IP telephony applications.
Qualifications
* Relevant voice telecom experience and expertise. Avaya experience strongly preferred. Cisco experience or familiarity helpful. Experience with call center applications is a plus.
* 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
* Positive attitude and energy with a commitment to providing excellent customer service
* Excellent communications and interpersonal skills and team player
* Proficiency with MS Office
Tower Health
Reading, PA
About
Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people.
Together, our six hospitals and other entities provide a full range of medical care — from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs and public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
Who We Are
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing and Reading Hospital School of Health Sciences, and we have a comprehensive physician network. All of our facilities participate in our partnership with the UPMC Health Plan.
Collaboration across Tower Health enables our hospitals, providers, leadership and staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services — all right here in our region.
Recognition
Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology and oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers and inpatient facilities in the region.
Commitment
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.
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IndustryHealthcare
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No. of Employees11,000+
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Website
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Jobs Posted2080
