Job Description

Position Overview

Navistar is building a new, Industry 4.0 manufacturing facility in San Antonio, Texas to develop leading-edge commercial vehicle solutions to meet the needs of today's - and tomorrow's - customers. This new facility will have the flexibility to build Class 6-8 vehicles, allowing Navistar to add capacity to support anticipated industry growth while growing our market share gains, optimizing our supplier network and improving quality.

We are seeking a Senior Lead End User Support Specialist who will manage customer relationships at the facility and provide liaison functions to other IT support groups to implement IT projects/resolve issues etc.

* Provide facility-specific IT project planning and mgmt. reporting functions. Interface with Customer to insure expectations are met and benefits are achieved.
* Monitor key aspects of IT service for the facility and provide feedback to support IT groups
* Provide Auditor response to information queries and audit points.
* Ensure there is sufficient hardware, licensing, staffing to support the facility's daily production initiatives
* Provide local trouble shooting (PCs/Servers/Networks/Phones etc.) and interface with the customer and support teams to resolve issues
* Maintain stable systems and assess business risk associated with system change.
* Validate suitability for implementation.
* Maintain inventory and configuration documentation as requested by other groups.
* Promote the conformance to IT Standards when discussing business proposals with the customer.
* Conduct satisfaction surveys to monitor customer's general perception of IT performance.
* Monitor performance of systems relating to customer's expectations as defined in the system's Service Level Agreements (SLAs).
* Develop and manage the IT expense and capital budgets for remote facilities. Utilize input requirements from all other IT organizations to support enterprise solutions.
* Develop & manage remote site personnel development (skills, education, experience).
* Participate in Enterprise Change Management processes.

Basic Requirements

* Bachelor's degree
* At least 8 years of experience providing IT technical services and support using network remote access
* 1 year of lead experience

OR

* Master's degree
* At least 6 years of experience providing IT technical services and support using network remote access
* 1 year of lead experience

OR

* At least 10 years of experience providing IT technical services and support using network remote access
* 1 year of lead experience

Additional Requirements

* Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

* Interacting with computers.
* Collecting data and information.
* Problem-solving and decision-making.
* Strong communication skills.
* Consulting and advising others.
* Inspecting equipment, structures, or material.
* Documenting and recording information.
* Developing objectives and strategies.
* Training and Teaching Others.
* Repairing and Maintaining Electronic Equipment.

Company Overview

Navistar is a manufacturer of commercial trucks, buses, defense vehicles and engines. Wherever ingenuity drives global markets, you'll find us taking the lead. We believe the world is propelled forward by new ideas, brave inventors and bold thinkers. That's why we're driven to deliver a better future with strong products, sound values and solutions for a changing world.

It's Uptime at International

Visit us at www.Navistar.com to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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