Senior Associate, Customer Experience
Posted on: 1 Mar 2021
New York City, New York
Job Description
KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.
Responsibilities:
* Support client engagements which include Customer Experience Management (CEM) for customer facing products and services
* Serve as a resource and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables
* Supervise staff level engagement teams in the field
* Review the work product of associates and provide direction and training as necessary
* Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
* Analyze and interpret a mix of qualitative and quantitative data and provide recommendations
Qualifications:
* Minimum 3 years of recent experience in providing end-to-end customer insight and analytics, data modeling, market research, voice of customer and/or digital marketing strategies
* Bachelor's degree in business, marketing, economics, math, statistics or a related field from an accredited college/university, Advanced degree or MBA preferred
* Experience with customer experience management and process improvement for marketing, sales and go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development and cross channel campaign management alignment
* Demonstrated ability analyzing critical business requirements, identifying deficiencies and potential opportunities and developing innovative methodologies for enhancing competitiveness, revenue and customer service offerings
* Travel may be up to 80-100%
* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG
New York, New York
KPMG is a multinational professional services network, and one of the Big Four accounting organizations, along with Deloitte, Ernst & Young (EY), and PricewaterhouseCoopers (PwC). Seated in Amstelveen, the Netherlands, KPMG employs 207,050 people and has three lines of services: financial audit, tax, and advisory. Its tax and advisory services are further divided into various service groups.The name "KPMG" stands for "Klynveld Peat Marwick Goerdeler." It was chosen when KMG (Klynveld Main Goerdeler) merged with Peat Marwick in 1987.With a worldwide presence, KPMG continues to build on our member firms' successes thanks to our clear vision, maintained values, and our people.
At KPMG, our promise of professionalism to each other, our clients and the capital markets we serve compels us to align our culture of integrity with our values, words and actions. At KPMG we are committed to education and lifelong learning as they are central to building strong communities and economies.
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IndustryConsulting
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No. of Employees207,050
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Website
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Jobs Posted1487
