Quality Sr Specialist I
Posted on: 1 Mar 2021
Columbus, OH
Job Description
***This position requires you to work in the office.***
Scope of Role & Complexity
Develop written communication and coordinate/participate in process improvement projects or initiatives, either directly or in support of department managers.
Duties and tasks reflect substantial variety and complexity, requiring some experience in, and knowledge of, department activities and goals
Applies skills and adapts procedures, processes and techniques to the completion of assignments
Skills / Knowledge
Communication, problem solving, analytical, computer and research skills
LOB, business process and procedures and business applications knowledge
Role Description
Monitor and document Field Sales HLA performance by conducting mystery shop calls to review quality, identify strengths and deficiencies, and ensure accuracy of regulatory compliance, and critical policy and procedure attributes.
Promote a culture that is quality and process improvement oriented by bringing to the attention of management practices that may adversely affect the quality of loan files, customer experience or otherwise puts the bank at risk.
Enters quality information for tracking and reporting
Ensures all quality-related requests are completed accurately
Follows documented quality policies and procedures as well as detailed instruction from quality manager
This job family covers incumbents responsible for conducting activities that ensure that systems, processes, or projects meet defined quality standards. Analyzes quality results and suggests solutions to problems. May participate in the development of process improvement initiatives. Partners with Sales and other internal teams to drive quality metrics. May identify improvement opportunities. Assists in the development of monitoring standards.
**Work Schedule: 9:00am-5:00pm Monday-Friday**
Qualifications:
* Three to five years of combined mortgage, quality, and/or controls experience including Originations Sales and Fulfillment preferred
* Excellent written & verbal communication skills
* Strong analytical & decision making skills
* Able to lead and effectively participate in quality improvement discussions and initiatives with little or no supervision
* Individual must be teamwork oriented as well as detail oriented and be able to perform work with a high degree of accuracy
* Flexible and adaptable
* Bilingual English/Spanish preferred
* High school diploma or equivalent required; college degree strongly preferred
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
