Job Description

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery (HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Global Human Resources Service Delivery (HRSD) is a best-in-class, Global HR Service Delivery organization of approximately 650 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging the core principles that define the groups culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

Overview:

As an HR Operations Risk Team Lead, you will concentrate on the oversight of all case management, and reporting while focusing on driving productivity. The candidate will concentrate on data integrity and process improvement for maintaining records between JPMorgan Chase and the Nationwide Mortgage Licensing System (NMLS) Registry in compliance with the SAFE Act. They must be able to work on multiple tasks and projects simultaneously and have strong organizational skills that enables them to prioritize their work accordingly.

The SAFE Act requires that all Mortgage Loan Originators (MLO) register with the NMLS before being able to perform all financial and mortgage loan job functions.

Essential Functions:

Oversee all reporting and analysis functions for the SAFE Act Registration and Compliance Team

Responsibility for JPMCs data integrity (reporting and data) that will serve as compliance checks to support SAFE ACT standards

Prioritize and drive daily production

Ownership and proactive management of policies, processes and procedures. Develop new or amend existing policies, identify gaps and liaise as necessary with other business units and stakeholders to escalate issues for resolution.

Partner with Internal Audit during audit time periods

Manage the adherence and execution of quality metrics and results to identify recurring control issues and track trended. Proactively assess areas for process improvement and make/propose changes as needed.

Prepare and deliver state of the program presentations to HR and LOB management

Written communications to affected employees, managers and HR partners

Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; continuous coaching, training, counseling, and discipling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Qualifications

5-7 years of demonstrated strong process-oriented, problem solving and analytical skills

5-7 years management experience within a call center in an operations environment

Demonstrated track record of effective management of a team

Intermediate to advanced technical skills of Microsoft Excel; must be able to create pivot tables, graphs, manipulate data from multiple data sources and execute simple formula functions

Strong customer service skills with the ability to handle and resolve employee data related issues

Strong organizational skills and ability to manage multiple competing projects

Extensive knowledge of management strategies and practical application in the workplace

Results and action oriented; ability to achieve quality results in extremely tight timeframe

Excellent written and verbal communication skills

Able to maintain a high degree of confidentiality

Self-starter with the ability to work independently in a fast-paced environment

Effective at building and maintaining relationships with clients at all levels

Proven ability to quickly master complete understanding of processes and procedures internal and external to the department

Intermediate to advanced skills of reporting tools (i.e., Business Objects) preferred

Bachelors degree preferred