Job Description

Job Summary
JOB SUMMARY
The Scheduler II is responsible for coordinating, scheduling, and registering patients for: both inpatient and outpatient surgical procedures, diagnostic testing/labs, and general office visits. This position utilizes a computerized scheduling system and multiple software applications to complete the registration process for surgeries to include software management that supports eligibility and verification. Interactions with all levels of staff, management, physicians, patients and families, multidisciplinary teams, insurance carriers, and outside agencies. The employee will use independent judgment and clinical knowledge to adjust schedules and accommodate special requests from internal and external customers, while providing complete coordination prior to surgery.
PATIENT AGE GROUP SERVED
Not Applicable

DUTIES AND RESPONSIBILITIES
PEOPLE
1. Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes cisco telephone system.
2. Maintains ICARE values and confidentiality while communicating with patients for appointment requirements such as diagnostics, medical records and authorizations.

FINANCE
1. Assists with obtaining authorizations and referrals as needed to ensure financial indicators are met prior to rendering services.
2. Works directly with the insurance team and business office to ensure financial controls are met and verified prior to rendering and or scheduling services.
3. Works directly with revenue cycle team to ensure proper documentation is received for billing and ensures policies and procedures are maintained to meet internal controls for auditing.

QUALITY/SAFETY
1. Verifies patient demographics, eligibility, and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care.
2. Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned. Uses established departmental auditing procedures to process orders and registrations under departmental policies and procedures.

SERVICE
1. Demonstrates mastery of enterprise and practice scheduling process and software, and of supporting registration process and software. Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems, works with physicians to utilize requirements and addresses physician/patient requests or needs. Obtains required data in order to support hospital clinical/financial needs.

GROWTH/INNOVATION
1. Performs clerical duties and other duties as assigned

This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Houston Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
High School Diploma or G.E.D.; preferred satisfactory completion and clinical licensure such as MA, LVN program. Clinical knowledge and experience preferred with a strong understanding of medical terminology.

EXPERIENCE REQUIREMENTS
Four or more years of direct surgery scheduling experience is required. Experience at the physician/practice level preferred over system level. Basic computer skills required. Ability to navigate multiple software programs and multitasks.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

PHYSICAL REQUIREMENTS
Activity Checklist attached (see below)

WORKING ENVIRONMENT
Office environment

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Reports Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.