Job Description

Overview

Sterling McCall Lexus is part of the fast growing Group 1 Automotive, a leader in retail sales and service. We are needing to hire a Customer Service Department Receptionist immediately.

Brief Overview...

This position makes outgoing phone calls to customers based on service needs such as open recalls and past due for scheduled maintenance . You will be setting service appointments for our Services advisors at the dealership. We are well known for our rapid growth and focus on our employees. We believe in providing great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning.

* Do you enjoy working on the phones and setting appointments?
* Have you been successful in Telemarketing, Collections or Customer Service but are looking for a company who values you as a professional?

Benefits

* Health, Dental, Vision, Life and Disability Insurance
* 401(k) with company match
* Paid Time-off
* Employee stock purchase plan
* Employee vehicle purchase program

Some more things about the position...

* Communicate effectively with our customers via Phone, Internet or Text.
* Check frequently and respond to customer inquiries immediately.
* Learn and follow the scripting required by our process.
* Set appointments for our customers.
* Study, learn and understand our maintenance we offer.
* Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
* Establish personal goals that are consistent with the productivity requirements of the Dealership.

You Need

* At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience.
* Bi-lingual is a plus.
* High School Diploma or equivalent.

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer

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