Job Description

Company Summary

Join our team! First American Data & Analytics, a division of First American Financial Corporation, is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industrys largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. First American (NYSE: FAF) is the ideal place to build your career. We believe our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and as a result been named to the Fortune 100 Best Companies to Work For list for five consecutive years and more than 50 regional Best Places to Work lists. For more information, please visit www.FirstAmDNA.com.

Job Summary

Provides functional and processing support to ensure the efficiency of computer operations. Monitor company operating system in a production environment to ensure maximum availability and reliability. Gathers information and tracks issues to determine root cause and identify reoccurring problems regarding production operations. Implements key business improvement initiatives for assigned work group(s). Utilizing business, leadership and technical skills, defines opportunities, analyzes data, designs production work flows, and improves business processes. Participates in strategy development and executes a plan to deliver process performance improvements related to quality, delivery, and cost.

Essential Functions

* Create operating procedures, disaster recovery procedures, and assist with hardware configuration planning
* Assume leadership role for problem determination, hardware customization, and installation planning
* Review and evaluate hardware products to determine the requirements for each and recommend the appropriate action
* Participate in problem and change management by responding to requests and incident reports in a timely fashion
* Remain knowledgeable on current technology to provide a source of information for strategic planning
* Develop metrics and related reports to measure improvement
* Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of process improvement methodologies and tools, including Lean/Six Sigma

Knowledge and Skills/Technology Used

* Customize hardware products
* Review standards
* Experience in evaluating hardware products
* Ability to communicate well and interact with people
* Able to influence change without direct authority
* Project management skills

Typical Education

* Bachelor Degree in Computer Science or a related technical discipline or the equivalent experience

Typical Range of Experience

* 5+ years experience in operational and process analysis and improvement

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.