Scheduling Representative
Posted on: 1 Mar 2021
Clinton, MO
Job Description
Job Description
Compensation: $14.00/hr
POSITION PURPOSE
Responsibilities will include, but are not limited to, scheduling residential treatment beds, new referral appointments, operating telephone switchboard, entering consumers into the computer, completing referral form, communicating insurance information to authorizing staff for preauthorization.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
Answer incoming calls
Provide excellent customer service 100% of the time
Determine type of service caller is seeking
Collect full and complete insurance information from caller
Route insurance information to insurance department for verification and pre-authorization
Monitor schedules for accuracy and back filling cancelled services
Schedule appropriate type of service for caller
Repeat appointment date, time and location to caller 100% of the time
Complete a wrap up of what took place on the call with the caller, If no appointment is made, provide appropriate referral and offer crisis number as needed
Provide back up to other call queue's as necessary
Other duties as assigned
ESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE
Regularly attends work except for approved absences
Attends all training as required
Maintain professional, champion behavior
Provides quality customer service
Provides services with a commitment to service excellence
Works in a way that exhibits a commitment to personal excellence
Team oriented and values diversity
DESIRED DEMONSTRATED KEY COMPETENCIES
Analytical Thinking
Change Readiness
Creative Thinking
Communication - Oral
Communication - Written
Decision Making
Multitasking/Planning
Problem Solving
Job Requirements
EDUCATION
High School/GED required
WORK EXPERIENCE
Clerical experience required
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network
Clinton, MO
Compass Health Network is a nonprofit health care organization that provides a full continuum of behavioral health services and supports as well as primary and dental health services throughout Missouri. Our roots trace back to 1974 when we first began strategizing ways to increase access to behavioral health care in Missouri. Since then, two leaders in the mental health field in Missouri, Jerry Osborne, founder of Pathways Community Health, and Karl Wilson, founder of Crider Health Center, worked tirelessly to build a complete continuum of behavioral health, substance use disorder, primary care, and dental services for those most in need. As those organizations merged in 2014 to include Royal Oaks Hospital, a state-of-the-art inpatient behavioral health facility, today’s Compass Health Network is poised to help its customers achieve full, productive, healthy lives.
Compass Health Network takes a person-centered, integrated approach to caring for our customers. This health care model focuses on treating the whole person and is a collaboration of care involving the individual customer, personal providers and, when appropriate, family members. Our efficient, effective services are enhanced by data and technology to ensure customers receive evidence-based care delivered in the right way, at the right time, and in the right place.
Serving 43 counties in Missouri.
Through our network of more than 30 locations, Compass Health Network serves in excess of 180,000 people every year.
-
IndustryNonProfit
-
No. of Employees501 to 1000
-
Website
-
Jobs Posted705
