Job Description

Requisition ID: 42185

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the Worlds Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork, and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Master Technician

Functional Overview:

The Master Technician is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpools family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Master Appliance Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.

Job Responsibilities:

* Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpools family of brands of major appliances
* Provide detailed information on new or emerging issues to Quality and Engineering teams
* Identify and communicate business and content gaps for continuous improvement efforts
* Work for extended periods of time at a desk
* Converse using a headset. A headset will be provided to you.
* Learn through direct instruction and self-study
* Handle company confidential information
* Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
* You can work this job remotely from anywhere in the US

Minimum Requirements:

* High School Diploma or GED
* 3+ years appliance repair experience
* 2+ years of experience in electrical and mechanical operations for major appliance diagnostics and repairs

Preferred Requirements:

* Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
* Excellent communication (oral and written) and organizational skills
* A basic understanding of how to leverage numerous and different technologies
* Customer Service Experience and/or Call Center Operations
* Knowledge of continuous improvement and/or lean principles
* Bilingual Canadian French and English

RSRWH

Whirlpool Corporation (NYSE: WHR) is the worlds leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees, and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and other major brand names in nearly every country throughout the world. Additional information about the company can be found at whirlpoolcorp.com.

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Nearest Major Market: Carson City
Nearest Secondary Market: Reno
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