Job Description

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Job Category

Enterprise Strategy

Job Details

Business Operations at MuleSoft, a Salesforce company, is critical in managing the Account Executives, Sales Leaders, and all field teams driving the adoption of innovative API-led connectivity solutions around the world. MuleSofts mission is to help organizations innovate faster by making it easy to connect the worlds applications, data, and devices. Companies like Netflix, Cisco, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.

Role Description

MuleSoft Business Architecture develops and implements effective global strategies and tools to enable our field organization through delivery of valuable insights, productivity enhancements, and transparent collaboration. We are responsible for the internal sales experience of Salesforce as a platform for MuleSoft, which aligns with the methodologies and best practices of our parent company.

We are seeking a talented professional with the proven ability to reduce complexity, establish solid technology processes and ensure our sales experience is built to scale for consistent adoption across all business units and functional areas. A successful candidate will possess a balance of Salesforce.com administrative proficiency and Business experience with a specialization in sales and field perspective. The Sr. Manager, Business Architecture will be a key partner with our IT organization in determining effective solutions for business driven initiatives, deployment of new features delivered by the platform as well as performing continual governance of our internal Salesforce deployment.

MuleSoft is a fast-paced, rapidly scaling business, we are looking for someone who will hit the ground running to efficiently manage a high volume of customization requests while producing high-quality, scalable solutions. Candidate must possess excellent communication skills, experience managing projects in a large enterprise organization, the ability to drive decisions and projects to completion, and enjoy working in a dynamic environment.

Responsibilities:

* Ongoing Improvement: Analyze core Salesforce objects and identify areas of improvement utilizing config and code changes

* Business Requirement Documentation (BRD): Collaborate with Business teams and IT admins to review & complete written requirements/change requests; help identify solutions to business needs

* Drive systems-related project execution in direct partnership with IT; measure and document business results achieved through solution implementation

* Play a major role in strategy execution helping to clarify, communicate, and organize strategic activities

* Assist strategists and business leaders in providing tools, techniques, and facilitation to enable better strategy implementation

* Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills

* Adopt a standardized development lifecycle methodology for all enhancements

* Improve governance policies and practices

* Prepare user documentation and training documentation as necessary.

* Manage UAT with end users including coordination and user acceptance sign-off

Required Skills/Experience:

* 5+ years enterprise level Salesforce admin/Meta-Data governance experience

* 5+ years experience working on cross functional projects for large organizations

* 3+ years experience supporting sales/field operations or similar business capacity

* Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

* Design thinking competent, Expert level problem solving and creative solutioning

* A keen eye for user experience, mixed with an understanding and empathy for sales/field employees

* Consulting mindset

* Motivated self starter - can work independently

* Engaging ability to drive and steer business conversations with multiple, diverse stakeholders

* Team player, collaborative methods of engagement

* Blend of administrative competency and business acumen

* Strong communication and presentation skills

* Understands and can build models when necessary but not fully dependent upon them for solutioning

* Story teller, can deliver detailed explanations in language that connects with all stakeholders

PREFERRED QUALIFICATIONS & SKILLS

* Experience with business process expertise

* Manage the Software Development Lifecycle and Agile Software development practices

* Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule

* Demonstrated negotiation, conflict management and leadership skills

* Demonstrated project management skills with very large cross-functional teams

* Manage and communicate with remote developers during non-traditional business hours

* Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written

* Ability to weigh business and technical requirements to prioritize requests, produce project plans, and project timelines

* Ability to work effectively in a fast paced, high energy, team-oriented environment

* Ability to be flexible with a positive attitude and learn quickly in a dynamic environment

* Ability to be productive in a fast-paced environment with a minimal direction

* Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.)

LEADERSHIP QUALITIES

* COMPOSURE: Strong customer-facing communication and interpersonal skills with complex engagements

* EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

* CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions

* CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter

* WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action

* LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

* PASSION: Passionate about Customer Success and is a great listener

* URGENCY: Ability to move fast and drive business value and results

* OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart

* TRUST: Ability to earn trust of the customer and lives the companys core values

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