Job Description

The Learning Manager position will function as a leader within the site and be responsible for managing all facets of fulfillment operations training and the continuous learning & development needs of non-exempt warehouse team members. In partnership with HR, operations leadership and internal partners, the trainer is responsible for ensuring the development of dynamic training programs and supportive learning tools. This will include the use of data and analytics to measure and maintain consistent successful training and development of non-exempt team members by all training resources.

This leader will be hands-on and will build and maintain relationships with hourly team members, managers, vendors, other FC teams, and various departments in the company. This person will be someone who enjoys change and enjoys getting into the details to drive improvements every single day.

Job Description Details

* Develop and maintain a safe work environment
* Responsible for achieving all learning goals
* Responsible for supporting all operational goals through the effective on-boarding of new hires and continuous education of all team members
* Ability to reward and recognize performance and execute on progressive discipline as needed
* Mentor, train and develop teammates for career progression and learning
* Ability to develop and share best practices across the shifts and network
* Create a positive team dynamic that encourages all employees in the FC to work efficiently, adapt to the ever-changing business, and stay focused on the customer experience
* Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
* Partner with leaders, system owners and other subject matter experts to understand performance expectations to create appropriate learning objectives designed to meet performance expectations
* Design and revise courseware using a sound instructional approach, conformance to standards and efficacy in meeting objectives
* Develop content, tools and materials for training programs
* Effectively facilitate training using proven adult learning principles and dynamic delivery techniques
* Prioritize multiple projects and tasks to ensure effective departmental operations
* Effectively partner with recruiting, staffing, leadership and other departments to ensure streamlined operations in support of new hire training and continuous education
* Drive strategic planning and forecasting of training resources
* Support Train-the-Trainer instruction when leveraging learning leads, ambassadors or other training delivery resources
* Manage the day to day performance and development of learning assets
* Indirectly lead additional training resources as needed
* Serve as a partner to all Learning Managers across the network to ensure consistency where possible and to maintain a high level of learning standards
* Leverage evaluation strategies to measure the performance of training programs
* Partner to ensure the accuracy and effectiveness of warehouse management training, testing other supporting systems
* Coordinate all training related activities
* Participate in other training events as needed

Qualifications

* B.S. or B.A. degree or equivalent additional experience
* 3-5 years of learning and development experience in facilitation and/or design
* 1-3 years people leadership experience in customer facing business unit
* Proficient in Microsoft Word, PowerPoint, Excel and Outlook
* Proven ability to effectively motivate, develop, and manage 50+ employees.
* Strong project management and continuous improvement skills
* Metrics driven mindset
* Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
* Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
* Proven ability to quickly adapt and drive the right results using data
* Experience in the use of Kaizens,or other operational excellence process improvement
* Highest levels of integrity and ethics
* Ability to prioritize tasks and projects
* Strong interpersonal and communications skills
* Ability to partner effectively with team members, clients and partners
* Understanding of Adult Learning principles
* Must be able to work independently to achieve desired results
* Proficient in instructional design standards and methodologies
* Experience in developing high-quality, interactive, visual aids/presentations, participant workbooks and job aids
* Must be able to work a flexible schedule to support the variety of schedules within the fulfillment center

Consent Statement : I CERTIFY THAT THE FACTS CONTAINED IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT ANY MATERIAL MISREPRESENTATIONS OR FALSE INFORMATION WILL DISQUALIFY ME FOR CONSIDERATION FOR HIRE AND THAT IF I HAVE ALREADY BEEN HIRED WILL BE GROUNDS FOR THE TERMINATION OF MY EMPLOYMENT. I AUTHORIZE INVESTIGATION OF ALL STATEMENTS CONTAINED HEREIN AND THE REFERENCES LISTED BELOW TO GIVE YOU ANY AND ALL INFORMATION CONCERNING MY PREVIOUS EMPLOYMENT AND ANY PERTINENT INFORMATION THEY MAY HAVE, PERSONAL OR OTHERWISE. BY SIGNING BELOW, I HEREBY FOREVER RELEASE QVC & ITS SUBSIDIARIES, AFFILITATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY PERSON OR ENTITY PROVIDING INFORMATION TO THE PURSUANT TO THIS APPLICATION, FROM ANY AND ALL LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, INVASION OF PRIVACY, MISTAKEN IDENTITY, AND MISUSE OF INFORMATION OBTAINED AND ANY OTHER CLAIM OR COURSE OF ACTION ARISING OUT OF THE PROCUREMENT OR USE OF INFORMATION OBTAINED IN SUCH INVESTIGATION.I UNDERSTAND AND AGREE THAT IF HIRED, MY EMPLOYMENT IS FOR NO DEFINITE PERIOD AND THAT THE EMPLOYER FOLLOWS AN EMPLOYMENT-AT-WILL POLICY, WHICH MEANS THAT I OR THE EMPLOYER MAY TERMINATE MY EMPLOYMENT AT ANY TIME, FOR ANY REASON, OR FOR NO REASON WHATSOEVER, WITH OR WITHOUT NOTICE, IN ACCORDANCE WITH STATE AND FEDERAL LAWS. THE FOREGOING DOES NOT APPLY IF I HAVE ENTERED INTO A WRITTEN EMPLOYMENT CONTRACT SIGNED BY A DULY AUTHORIZED OFFICER OF QVC.I UNDERSTAND THAT QVC MAINTAINS A DRUG AND ALCOHOL FREE WORKPLACE, AND THAT ANY OFFER OF EMPLOYMENT WILL BE CONTINGENT UPON FULL COOPERATION IN THE ADMINISTRATION OF ANY DRUG TESTING AND A SUCCESSFUL (NEGATIVE) DRUG TEST RESULT AS WELL AS THE SUCCESSFUL RESULT OF A NEW HIRE BACKGROUND CHECK.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, Qurate Retail Group), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is 1 in video commerce,3 in ecommerce in North America and 3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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