Supv Patient Services- Wallingford, CT req59551
Posted on: 1 Mar 2021
Wallingford, CT
Job Description
Job Description
Supv Patient Services- Wallingford, Connecticut
Basic Purpose:
Oversee functions of Patient Services that may include Mobile Phlebotomy, In Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.
Duties and Responsibilities:
Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
Relocate/open/close PSCs, IOPs and RRLs.
Oversees inventory process for supervised facilities.
Participates in the interview, selection and hiring of new employees.
Responsible for training, coaching, supervision and development of staff.
Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
Holds regularly scheduled meetings for dissemination of all information to staff.
Ensures all employees meet requirements for driving on company business.
Tracks/enters time/attendance of employees.
Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities.
Prepares month-end reports.
May perform training and onboarding of new Clients.
Investigates/resolves and responds to customer complaints appropriately and effectively.
Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Participates on process improvement teams, or other initiatives to meet management objectives.
Organizes and leads projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.
Demonstrates and lives the Values of Quest Diagnostics.
All other duties as assigned, within scope of the position.
Supervision Exercised:
Direct Supervision of 5 or more people
Qualifications:
Education Preferred:
Bachelor's degree or equivalent years of progressive leadership experience required.
Customer service in a retail or service environment preferred.
Phlebotomy certification preferred. Required in California.
Work Experience:
2+ years prior supervisory experience or demonstrated leadership experience
5+ years experience in phlebotomy, laboratory or other healthcare environment
Physical and Mental:
Extensive use of phone and PC
Prolonged standing/sitting
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Talking
Vision-requires constant mental visual attention to details.
Walking
Balancing
Bending/Kneeling
Pushing/Pulling
Reaching/Twisting
Other:
Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
Must have valid driver license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations
Position requires travel.
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
