Job Description

Company:

Qualcomm China

Job Area:

Engineering Group, Engineering Group > Hardware Applications Engineering

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary Provides technical expertise of hardware through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer solutions. Ensures that the product solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific hardware areas. Assists customers with any questions, issues, or troubleshooting regarding hardware tools and products. The responsibilities of this role include:

Working independently with little supervision.

Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.

Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.

Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).

Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.

Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.

Occasionally participates in strategic planning within own area affecting immediate operations. The responsibilities of this role do not include:

Financial accountability (e.g., does not involve budgeting responsibility).

Principal Duties & Responsibilities

Provides timely and accurate answers to complex customer inquiries.

Mentors less experienced engineers in responding to customer inquiries.

Proactively identifies customer problems and recommends innovative solutions.

Assists in developing and delivering customer training and seminars on a given product or topic (e.g., using platforms, chipsets, etc.).

Performs and participates in root cause analyses on complex customer problems to identify underlying issue.

Serves as a technical expert to sales and marketing teams when discussing needs and requirements of general customer base.

Drives technical conversation in design reviews, project reviews, and project meetings to monitor the effectiveness of hardware functionality in meeting customer needs.

Acts as a tech lead on projects and owns the outcome of the project.

Acquires advanced knowledge of hardware, chip design, end-applications, markets served, and related software products, and shares this knowledge with others in team.

Owns support for a technology and/or chipset area; recommends appropriate modifications and enhancements in light of customer needs.

Publishes (e.g., writing, reviewing, editing) product technical documentation for large projects.

Demonstrates Qualcomm products and offerings to customers and demonstrates the value proposition of choosing Qualcomm over its competitors.

Meets with sales team to obtain required features and/or technologies to address customer needs (e.g., pain points).

IT Core Competencies N/A

Required Competencies (All competencies below are required upon entry)

Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.

Building Trusting Relationships - The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, showing interest in the other person, and relating well to people regardless of personality or background.

Communication - The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing.

Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, seeing multiple futures, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions. This also includes the ability to plan and implement unconventional ideas and speculate about alternative futures without all of the data.

Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.

Documentation - Ability to appropriately document software and/or hardware specifications and processes to promote knowledge transfer to other engineers.

Getting Work Done - The ability to be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles.

Hardware Design - Knowledge of and the ability to understand advanced or complex hardware design elements in order to carry out designs, upgrades, and technology roadmaps.

Mentoring and Coaching - The ability to develop, coach, and mentor associates. This includes the ability to provide development experiences and network opportunities, advise, and teach to prepare associates for effective job performance.

Hardware Applications - The ability to provide technical expertise of hardware through sales presentations, product demonstrations, installation and maintenance of company products. This includes assisting customers with any questions, issues, or troubleshooting regarding hardware tools and products.

Additional Competencies N/A

Minimum Qualifications

Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

5+ years Hardware Applications Engineering or Hardware Design experience or related work experience.

Preferred Qualifications

8+ years Hardware Applications Engineering or Hardware Design experience or related work experience.

1+ years of work experience in a role requiring interaction with leadership.

3+ years experience working in a large matrixed organization.

Physical Requirements

Frequently transports between offices, buildings, and campuses up to mile.

Frequently transports and installs equipment up to 5 lbs.

Performs required tasks at various heights (e.g., standing or sitting).

Monitors and utilizes computers and test equipment for more than 6 hours a day.

Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomms toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.