Refrigeration Support Info Analyst, Facility Services - Suwanee, GA

Publix
0 reviews

Posted on: 1 Mar 2021

Suwanee, GA

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Job Description

Description

The purpose of this position is to support the divisional refrigeration team in executing the refrigeration program deliverables.

Responsibilities include:

* providing analysis, data, documentation, tracking, scheduling and other administrative support to the Divisional Refrigeration Coordinators, Supervisors and Assistant Managers, as well as the Refrigeration & Energy Program Team.
* timely and accurate receiving and analyzing of Invoices for Facility Services
* performing clerical duties as required to support the Facility Services department, as departmental business needs require

Required Qualifications
* High school diploma or equivalent
* 2 years experience in a customer service field
Or
1 year experience in a refrigeration-specific customer service position
* excellent oral and written communication skills
* ability to multitask
* time Management skills
* teamwork skills
* sound decision making skills
* ability to comply
* computer skills
* reasoning skills
* planning skills
* basic knowledge of
* Microsoft Office software
* Internet usage
* Computerized Maintenance Management System (Service Hub)
* Crystal Reports (Service Hub Reporting)
* SharePoint
* Landmark
* Document Direct (SAP reporting)
* willingness to work a flexible schedule.
* must have good punctuality and attendance

Preferred Qualifications
* Associates Degree in business or any other analytical discipline
* 4 years experience in a customer service field Or
2 years experience in a refrigeration-specific customer service position
* analytical skills
* empathetic listening skills
* professional Telephone etiquette
* ability to be customer-focused
* conflict Resolution skills
* ability to be detail oriented
* ability to recognize patterns
* organization skills
* knowledge of Facility Services Products and Services
* knowledge of Publix Organizational Structure
* knowledge of Continuous Quality Improvement (CQI)
* knowledge and understanding of company and departmental policies, processes and procedures
* problem solving skills
* advanced knowledge of
* Microsoft Office software
* Internet usage
* Computerized Maintenance Management System (Service Hub)
* Crystal Reports (Service Hub Reporting)
* SharePoint
* Landmark
* Document Direct (SAP reporting)

Publix

Lakeland Square, FL

Before Publix was founded in 1930, Mr. George worked at a Piggly Wiggly store in Winter Haven, Florida. While managing that store, the company experienced a change in ownership. Eager to introduce himself and share his ideas with the new owner, he traveled to Atlanta. The new owner declined to meet with Mr. George, stating he was tied up in an important business conference.

Mr. George left feeling disappointed. On his way back to Florida, he knew he wanted to build a company where everyone would have a voice and the doors to communication would always be open. He dreamed of creating a work environment where associates would feel respected and valued.

In 1930, his dream became a reality when he opened his first Publix and established a workplace with an open door of communication where his associates were encouraged to share their ideas, ask questions and talk freely with one another regardless of their level in management.