Chargeback Associate I
Posted on: 28 Feb 2021
St Petersburg, FL
Job Description
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This position is part of our larger Chargeback Resolution department which includes our customer service and back office teams. Aside from a great leadership staff, the chargeback customer service team is made up of 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.
What you will be doing
As a valued member of our team you will be tasked with addressing inbound calls from cardholders and clients regarding dispute and fraud cases. Most of calls will require your critical thinking skills while adhering to regulations and established standard procedures. You will be required to meet standards regarding quality, schedule adherence and productivity as outlined during training. In this role you can find satisfaction in the fact that you a helping resolve serious financial issues through the outstanding service being provided.
* Handling inbound calls gathering detailed information from callers
* Support cardholderu2019s chargeback rights
* Maintain a high standard of professionalism and customer service
* Expand overall knowledge of services
* Willingness to assist with special projects and other duties as assigned
* Extensive training 8am-5pm for up to six (6) weeks
* 10-hour shift on Monday, 8-hour shift working between 8am u2013 9pm Tuesday through Friday
* Availability to work on Saturday 9am-3pm
What you bring
* High school diploma or GED
* At least 6 months prior call center experience in a high-volume environment
* Excellent customer service skills (verbal and written) that foster customer satisfaction
* Demonstrate a strong attention to detail
* Ability to work and make decisions independently and in a team environment while maintaining confidentiality
What we offer you
* Attractive benefits including employer sponsored medical, dental and vision coverage
* Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
* Career advancement opportunities
* A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
* Great work spaces with dedicated and motivated colleagues
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
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IndustryInformation Technology
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No. of Employees55,000+
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Website
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Jobs Posted1337
