Job Description

Job Purpose

To lead the day-to-day delivery of the Business Unit (BU). This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.

Lead company and statutory Health, Safety and Quality compliance and standards
Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviors are always displayed
Drive sustainable profitable growth in line with business goals and objectives aligned to near- and long-term strategic plans
Deliver customer retention and win new business
Own talent management from people development through to succession planning for accounts
Actively participate in the development of new sales pipeline and actively lead new business development activities

Key Responsibilities

Quality and Safety Management
Monitors and identifies areas for improvement as a matter of course
Creates a culture of exceptional quality and innovation
Sets an example of exceptional standards in all activities, language and communications
Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, project auditing, BU QHSE objective setting and tracking, , health & safety scenario training and investigations

People Management
Ensures the team has the skills and motivation to carry out their roles to the best of their abilities
Is constantly visible and accessible to the team
Ensures that all-level staff complete the required mandatory training
Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through
No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance
Trains, develops and directs team members ensuring a culture of continual development
Builds a robust succession plan for accounts, using management development programs and local development activities

Customer Relations
Represents CBRE in a professional and credible manner to customers and the public
Builds and develops high-level customer relationships with customers through fully understanding their needs and demands
Focuses on ensuring excellent service levels are always maintained
Is always accessible and responsive to customers

Business Development and Marketing
Participates in bid / business development activity
Identifies and targets in partnership with Business Development & Marketing team, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU

Operational Management
Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities
Ensures high site standards including front and back of house areas
Ensures that we live up to the CBRE Rise values and behaviors and that the service offering is always fully evidenced on all sites
Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met

Financial & Asset Management
Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships

Experience, Knowledge, Skills and Abilities

Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth
Proven track record of operating in a senior role
Previous experience in facilities management
Dealing with a range of people from junior to senior level including site employees, suppliers and customers
Comfortable working within a matrix organization
Commercial awareness
Business acumen
Strong influencing skills
Ability to understand commercial and financial metrics
Internal and external client management experience
Networking skills
Industry knowledge in facilities management and one or more of the following: M&E, critical environments/data center environments, projects, building services
Excellent presentation skills - written, verbal and presentation
Highly developed interpersonal and communication skills
Thrives in a fast paced, high growth environment
Demonstrates executive presence
Strong influencing skills
Conscious and methodical in approach
An excellent relationship builder
Ability to inspire confidence
High degree of integrity and sincerity
Highly motivated and self-aware
Highly organized with attention to detail
Ability to effectively network
Demonstrates strong ability to understand and manage through complex situations
Results focused
Exhibits drive to grow the business