Job Description

DESCRIPTION

At Amazon, were not just looking for people who want to be part of a business, were searching for people who want to build the business. The Operations organization and the people who work in it are critical to Amazon's success. Every day we solve for unique challenges and deliver billions of unique products to millions of customers. Amazons robust and innovative Human Resources business supports our day-to-day operations and helps to deliver an experience where Associates can bring their best selves to work where they can engage, grow and fulfill our customer promise.

We are looking for a dynamic, organized self-starter to join the HR Centralization team as a HR Regional Center (HRRC) Manager. As a HRRC Manager, you will have the opportunity to OWN YOUR IMPACT by owning workflow management, escalation management, performance management, training, and development for a team of Regional Center personnel. This role will maintain a strong partnership with regional and site leaders to resolve issues, identify gaps, and help to maintain HR standard work. In addition, this position will manage a large team of Regional Center Coordinators and Regional Center Leads delivering services to Associates and site teams across the network. Its a unique opportunity to manage a large team in HR and build critical people management and large scale process execution skills.

KEY RESPONSIBILITIES
Workflow and Escalation Management
Manage HR process workflow for a team of HRRC Coordinators and HRRC Leads for a region
Ensure that services are delivered to sites in a timely and defect-free manner monitor against service level agreements
Respond to and resolve all escalations for assigned region
Analyze workflow data and translate findings into process improvements

Coaching and Knowledge Building
Build and refresh training material for centralized HR processes
Execute training and upskilling within respective team
Coach and performance manage RC Coordinators and Leads on process excellence
Analyze workflow data and translate findings into additional training, as needed

Relationship Management
Provide site leaders insights in day-to-day Regional Center operations via WBRs
Partner directly with site and regional leaders to address one-offs and/or process breakdown
Be part of a team that actively seeks customer feedback to improve levels of service

Functioning as a Leader
Sit on the leadership team of the Regional Center and influence the organizations strategic direction
Help to influence and build a leading culture aligned with Amazons Leadership Principles
** For additional resources and FAQs, please check out this link!
https://w.amazon.com/index.php/HR%20Centralization/Americas/2019Expansion

BASIC QUALIFICATIONS

Bachelors Degree or 2 + years Amazon experience
3 + years human resource business partner experience or blend of operations and HR
Experience supporting hourly employee client groups
Experience in a call center, distribution center, or manufacturing environment

PREFERRED QUALIFICATIONS

Masters Degree or MBA in HRM
Proficiency with HRIS System

Human Resources experience with Fortune 500 companies supporting 250-500 or more associates

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.