Job Description

DESCRIPTION

Amazon Web Services (AWS) provides companies of all sizes with a web services platform in the cloud (cloud computing). With AWS you can requisition compute power, storage, and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform.

AWS growth is driving a rapid expansion of its world-wide sales team and the need for an experienced Salesforce.com (SFDC) Administrator to be the primary point of contact for multiple AWS business groups who require configuration, maintenance, administration, data management, reporting, documentation, and training within our SFDC environment. Candidates must possess the ability to understand business requirements, processes, and build workable solutions in Salesforce.com.

AWS SFDC Administrators proactively engage and support our internal customer needs, their business, and ensure we are delivering high quality solutions. They manage all CRM configuration, maintain existing features/products for the business, and partner with stakeholders to design and implement new global initiatives, and drive global quality improvement processes. SFDC Administrators will run independently as well as partner with SFDC Program Managers for requirement gathering, configuration consulting, and implementation of new projects. Administrators must leverage their technical skillset and teamwork capabilities to successfully implement large projects that are scheduled to be built and delivered by SFDC Project Management teams.

Key Responsibilities
Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
Hands on configuration of Sales Cloud including users, roles, security, profiles, workflow rules, custom objects, flows, lightning components etc.
Experience administering lightning UI for at least 1 year.
Manage third-party applications (such as ReferenceEdge, RingDNA, etc.), and implement enhancements and upgrades to the applications as needed
Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
Complete regular internal system audits and prepare for upgrades
Investigate reported system issues, and work with internal teams toward a solution
24/7 ownership and resolution of Salesforce system issues and outages
BASIC QUALIFICATIONS

Bachelors degree
Certified Salesforce.com Administrator (ADM-201) or equivalent experience
2+ years experience implementing and configuring Salesforce.com for 300+ users
Solid understanding of and detailed experience with the Salesforce.com architecture
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.)
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Proven ability to build effective partnerships with business owners and technical partners

PREFERRED QUALIFICATIONS

Certified Salesforce.com Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Certified Salesforce.com Sales Cloud Consultant or equivalent experience
Experience working with large-scale, complex datasets
Experience with FinancialForce.com, Marketo, Eloqua, Data.com, ReferenceEdge and other apps
Experience managing and triaging user submitted issues via ticketing system(s)
Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
Advanced Excel skills (Macro, Pivot Tables, VLookups)
Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
Technical project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the bias of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit: https://www.amazon.jobs/en/disability/us.