Job Description

Ally and Your Career

At Ally, we take the safety and health of our employees seriously. Related to COVID-19, Ally moved quickly and decisively to protect the health and well-being of our teammates, including instituting a work-from-home protocol in mid-March. We are continuing to hire during this time and are finding new and innovative ways to onboard new teammates remotely. Flexibility remains key as we approach the evolving situation. Our teams will continue to work-from-home until leadership, in coordination with governmental guidance and requirements, determine that it is safe to re-enter our facilities.

You can read more about how Ally is supporting our employees, customers, auto dealers and communities during this unprecedented time here.

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all meaningful to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves expertly. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The paralegal will report to the Associate General Counsel ("Mortgage AGC") who provides strategic and tactical legal support to the Mortgage line of business within Ally Bank. The paralegal and the Mortgage AGC will support the Mortgage Direct-to-Consumer and Servicing Oversights teams responsible for growing and supporting the mortgage business, including supporting product development, marketing, servicing, regulatory change and integration efforts with acquired institutions. As a digital mortgage lender, Ally Bank does not have any branch offices, and relies exclusively on its online platform to provide superior products and services. Because of the breadth of expertise required, some in-house training is expected and will be provided. This position is highly collaborative and requires excellent people skills in a fast-paced environment.

For this position, Ally is seeking a paralegal with experience supporting consumer financial services and products, including mortgage origination. Knowledge of mortgage servicing operations is also desirable. Ally is seeking someone who is equanimous and solution-oriented, who exhibits both accountability and empathy, and who is an entrepreneurial owner.

This position will be in either Charlotte, North Carolina or Fort Washington, Pennsylvania.

The Work Itself

* Perform a variety of sophisticated law-related tasks under the direction of the Mortgage AGC.
* Research legal issues involving mortgage originations and servicing, and consumer financial regulation.
* Apply problem-solving techniques to successfully address issues for internal customers.
* Coordinate with in-house counsel, compliance and other risk partners to facilitate legal work in an efficient and timely manner.
* Assist in drafting and revision of marketing, advertising and consumer disclosure documents.
* Assist in response review of customer complaints.
* Assist in response to requests for information from various governmental agencies, civil subpoenas, and other regulators.
* Assist in managing and maintaining key internal client relationships.
* Enhance client relationships by responding timely and professionally to requests for legal services though Gemini, Campaign Tracker, SalesForce, and Archer.
* Prepare correspondence and memoranda on topics related to core responsibilities.
* Recognize legal issues and deviation from accepted/established practice.
* Assist with special projects as assigned by in-house counsel.

The Skills You Bring

Education:

* Minimum: Paralegal/Legal Assistant Certificate or equivalent work experience.
* Desired: College degree in related field.
* Desired: Courses or studies related to consumer financial services.

Work Experience:

* Experience (1+ years) as a legal assistant/paralegal.
* Proven experience in financial services law a with knowledge of terms, practices, and procedures.

Technical Competencies:

* Proficient user of Microsoft Office Suite (Word, Excel and Outlook) and of other legal software applications.
* Demonstrated skill in the creation, integration, revision and management of legal documents.
* Demonstrated internet research skills in Lexis and other internet resources.

Personal Competencies:

* Excellent organizational skills and efficiency in handling a varied workload.
* Able to work independently, prioritize projects and meet deadlines.
* Able to handle frequent incoming communications from various business partners while maintaining responses in a systematic and orderly manner.
* Ability to exercise good judgment and use expertise in decision-making.
* Team oriented focus and ability to gain the trust and confidence of a wide variety of individuals throughout the organization.
* Professional behavior, including integrity, confidentiality, results orientation and ability to interact effectively with others.
* Strong client service orientation.
* Excellent oral and written communication skills, including proofreading, grammar, punctuation, and spelling.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

The Legal, Governance, and Government Relations function (LGGR) comprises three distinct but complementary departments. The Legal function oversees Ally's legal affairs. Lawyers and other members of the staff are proactive and solution-oriented advisers for Ally's board of directors, executive management, business lines, and enterprise functions and provide or manage legal services in corporate, regulatory, transactional, dispute-resolution, and other contexts. The Governance function encompasses corporate-secretarial, corporate-licensing, and corporate-records-and-information-management operations. The Government Relations function oversees public-policy advocacy and outreach to executive, legislative, and other political bodies and officials at all levels of government.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: benefits to help you plan for the near and long term including an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy and fertility support as well as benefits that help you take care of your family -- parental and caregiver leave, back-up child and adult/elder day care program and child-care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.