Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Ally Dealer Financial Services IT Sustain team is looking for an outstanding Technical Lead. This individual is responsible for steady state application production support activities including: executing deployment, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.

The Work Itself

* Work closely with the business capabilities team to manage the inventory of application capabilities and address any gaps
* Participate in technical discussions with the development team for deployment and code reviews
* Drive knowledge transition from development to sustain team for each functional deployment
* Work with IT business partners to gather inputs and develop business cases to support and sustain new applications
* Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues
* Conduct real-time queue monitoring and decision making
* Lead RCA and SWAT investigations for the Sustain team
* Assess, plan and communicate steady state upgrades/patches
* Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
* Facilitate day to day execution of real time technical support and troubleshooting
* Attend CAB Meetings and approve changes
* Support business continuity and disaster recovery activities
* Lead maintenance of master documents ie Runbook, Playbook and help maintain accurate application documentation
* Provides guidance in resolving performance related issues and designing solutions for any technical issues faced by the application
* Lead resolution of SEV1 and SEV2 incidents
* Review and accept the technical documentation

The Skills You Bring

* Holds BS (preferably MS) in Computer Science or related field preferred
* 5 years of experience in a similar sustain role and extensive knowledge of associated processes
* Shows deep knowledge and understanding of enterprise-scale platforms and architectures
* Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
* Experience with Co-ordination between upstream applications to resolve incidents
* Grasps new technologies and can adapt to rapid shifts in priorities
* Experience with implementing sustainable, audit-ready processes to support IT controls such as executing deployment, access management, audits, incident management, change management, etc.
* Applied experience with as many of the following as possible: Unix and Windows platforms, Java EE, JavaScript, Spring, Spring Boot, REST API/Micro Services, Jenkins, Shell Scripting, PL/SQL and databases, specifically Oracle
* AWS/Cloud experience preferred
* Experience with Splunk, AppDynamics or other similar monitoring tools preferred
* Correlated environment conditions and metrics to application events
* Experience debugging problems in a distributed system
* Experience with source control management and build tools including SVN

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.