Job Description

Job Description

Description
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Customer Care Representative - AdventHealth - ORLANDO

Location Address:

Top Reasons to work at AdventHealth - ORLANDO

* Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
* serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
* AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
* We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift: Part Time Day

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

* Answers phones and greets patients and guests using AdventHealths Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
* Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines.
* Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately.
* Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
* Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.

Qualifications
What You Will Need:

Required:

* Basic computer and filing skills
* Communicates professionally with an acceptable use of English and spelling
* Ability to follow directions
* Works independently in most situations while multitasking
* Ability to work with people of various diverse backgrounds
* Customer service skills

Preferred:

* Knowledge of patient financial services (PFS) procedure
* Knowledge of computer programs including Support, Cerner and PACS
* Medical Terminology
* Ability to communicate in Spanish
* High School diploma or equivalent
* Previous Radiology or Medical Office experience

Job Summary:

Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.