Duty Manager- Catering - (60756)
Posted on: 28 Feb 2021
Orlando, FL
Job Description
Job Description
Position Summary
Catering Duty Manager is responsible for the direct oversight of Leads, and front-line employees on his or her designated shift. Employee is further responsible for ensuring productivity levels and customer service requirements are being met and Leads and front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.
Essential Duties
Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
Accommodate increased / decreased client staffing requests.
Monitor and assess KPIs and SLAs being delivered against client standards expected.
Foster deep and meaningful relationships with our client representatives. Meet with clients to discuss outstanding issues, concerns, and opportunities.
Proficiency in computer skills, especially Excel
Experience with payroll systems and the closing of employee payroll
Inspire and motivate others to do well.
Ensure we meet financial targets through effective scheduling and time management.
Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
Deliver world class training programs to ensure your team members remain attentive to client needs.
Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
Manage monthly, weekly and daily schedules.
Maintain communication with leads to ensure optimal staffing coverage.
Effectively coach, counsel, and discipline employees.
Work with Safety Quality Manager to ensure the safety and security of the operation.
Set positive, professional example for workforce.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Perform other duties as assigned.
Minimum Requirements
2 years Supervisory or Management experience highly preferred
Any Aviation/Ramp/Catering Operations experience helpful
High School Diploma or GED
ABM Industries Inc.
New York, New York
ABM (NYSE: ABM) is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909
Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.
We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.
-
IndustryFacilities/Maintenance
-
No. of Employees140,000
-
Website
-
Jobs Posted5547
