Job Description

Job Description
SUMMARY

The Administrative Assistant will be accountable for providing optimal customer relations and operations support for the assigned clients. Duties include, but are not limited to, project based work, providing high-level administrative support by conducting research, preparing reports, monitoring budget data, handling information requests, and performing clerical functions such as preparing correspondence, arranging conference calls, scheduling meetings. Provide administrative expertise/assistance as required/needed.

RESPONSIBILITIES

* Work with Manager and other ABM employees to achieve the highest level of client service level satisfaction requirements
* Review status data related to the work order system. Run a variety of system reports on an as-needed basis. Provide daily, weekly, monthly quarterly reporting for internal/external clients as needed
* Assist in managing/preparing client driven deliverables
* Assist in appropriately responding to customer service provider requests; following through with resolution.
* Generate monthly reports for the Managers approval.
* Track all outstanding work orders through the work order system, generate a report and present to the Manager and Client at scheduled meetings. Issue and track purchase orders requested by the Technicians.
* Handle all general clerical duties required by manager, clients and others
* Receive facility requests via telephone/email from customer and decipher assistance required to ensure a timely professional response.
* Review status data related to the work order system. Run a variety of system reports on an as-needed basis.
* Prepare/provide daily, weekly, monthly quarterly reporting for internal/external clients as needed.
* Prepare and processes customer related recordkeeping requirements.
* Assist with preparing and developing reports of various types
* Maintain highly confidential information.
* Understand and comply with all company policies and procedures.
* Prepare reports, memos, letters, and other documents using Microsoft suite software, Word, Excel, PowerPoint, and other databases.
* Support collections efforts

Minimum Requirements

* HS Diploma Required
* At least five years of experience in a similar administrative support role
* Strong attention to detail, accuracy required
* Strong proficiency level of Microsoft Office programs.
* Ability to anticipate challenges and problem-solve creatively
* Ability to work independently and juggle competing priorities with multiple deadlines
* Excellent oral, written and interpersonal communication skills
* Must be proficient with MS Office Suite