Job Description

Job description
Site Name: USA - Pennsylvania - Philadelphia, USA - New Jersey - Warren
Posted Date: Feb 26 2021
We are looking for a data steward to join the US Expert Operations team in Warren, NJ. Our world-leading Consumer Healthcare business combines science and consumer insights to create innovative products that consumers trust, and experts recommend. As part of the Consumer Healthcare team, you will be part of a company that has a portfolio of some of the world's most trusted and well-loved brands. From Flonase, Advil, Chapstick, TUMS, to Sensodyne, our products have been developed to meet the healthcare needs of consumers worldwide. Read on and find out how you can add value at GSK Consumer Healthcare!

In this role, you will be responsible for managing data quality for the US Expert business. You will own & manage data assets pertaining to but not limited to HCPs, HCOs and Sales Professionals. You will partner with local, and global business stakeholders & IT system owners to provide Data Stewardship, Governance, and other key MDM data processes to ensure adoption of enterprise data assets and seamless flow & consumption of master data across various systems and functions. The data steward will work closely with US Data Lead and CRM Solution Architect on the information management requirements across systems and platforms to guide the development of information management standards in line with the target architecture. The data steward will also support the warehouse/ sample distribution manager to synchronize sample shipments and order processing.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Maintains quality of the data to ensure accuracy and integrity of data flows and continuity of business processes
Define, develop, and communicate data standards to promote consistent and optimal data management practices across US Expert
Ensures that data integrity is preserved by on-going auditing of data inputs across all data entry points such as: user input, integrations, and business processes
Establish and report data quality metrics; evaluate and identify issues and coordinate/ implement corrections across systems and channels
Responsible for CRM-MDM match/merge process
Responsible for processing data change requests, field force tickets, and escalating through to resolution
New Hire System Set-Up and Sample Order Requirements (CERPS)
User Support and consultancy
Service Development & Service Management
Conducting UAT (User Acceptance Testing) for various system releases
Foster strong relationships with key stakeholders within the US business, Global teams, and offshore colleagues
Why you?
Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

A Bachelor’s degree in Science, Engineering, Information Systems, or equivalent.
Minimum of 2 years’ experience in Pharma and/or CPG industry with a focus on supporting Commercial/Sales functions.
Experience with HCP data, metadata, data quality, correction processes, data stewardship and administration including master data management.
Data Stewardship experience in the commercial / sales / Pharma industry
Experience working with SalesForce.com, Veeva CRM and CERPS
Experience with pharma commercial syndicated, specialty data sets, affiliations & hierarchies.
English verbal and written communication skills
Preferred Qualifications:

If you have the following characteristics, it would be a plus:

Knowledge, technical depth & experience in Customer Master, modern cloud-based MDM technology & platform solutions preferably in the pharma domain.
Experience using agile project management tools (Jira), DevOps & ITIL frameworks.
Experience working on a cloud platform (e.g. Azure)
Experience with Incident Management Systems (REMEDY)
Experience working with offshore teams
What else are we looking for?

Creative problem-solving skills, attention to detail, and a commitment to producing work of the highest quality
Self-motivated and capable of working cross-functionally, across geographies and cultures
Ability to work independently and in a team environment
Keen to learn and continuously improve
Ability to work well under pressure with tight timelines