Job Description

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Administrative Coordinator, under supervision of the Business Manager for Neurosurgery Spine and the Operations Manager for Neurosurgery, works collaboratively with the practice leadership team to oversee day-to-day frontline operations and coordination of administrative support staff at the Mass General Neurosurgery practice at Newton-Wellesley Hospital. Troubleshoots issues as they arise and assists in managing staffing and/or operational issues in a time sensitive manner. Perform duties and functions of a Patient Service Coordinator III, providing high quality customer service for neurosurgical patients. In the PSCIII role, will support all aspects of physician practice for clinical care management, including support for academic activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs all duties/functions of a Patient Service Coordinator III.

Mentors any temporary administrative staff or interns who are engaged to assist the practice.

Facilitates training of New Hires.

Assists practice leadership with development and revision of policies, programs and procedures.

Assists in evaluating, developing, and implementing various administrative systems and procedures designed to maximize the PSC workflow, thereby creating staffing efficiencies.

Creates and distributes minutes from Staff meetings.

Works with Supervisor/Manager to create agenda for Staff meetings.

Present on relevant topics as requested during Staff meetings.

Works with practice leadership to manage staff schedules. Assists in evaluating daily staffing needs and in coordinating coverage to support patient flow and provider productivity.

Participates in departmental preparation for Joint Commission and other regulatory site visits and Surveillance Rounds, ensures the physical environment is maintained (enters work orders, follows up).

Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.

Assists in special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics.

Participates in practice operations, staff, leadership and business meetings as necessary.

Performs all other duties as assigned.

QUALIFICATIONS:

Bachelor's Degree in Business or Health Care Preferred

Minimum of 3-5 years of healthcare experience

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Demonstrated strong interpersonal and communication skills

Demonstrated ability to be flexible, highly organized and thoughtful, in a fast paced, complex teaching hospital environment

Demonstrated effective analytical and creative problem-solver, which will support sound decision-making

Demonstrated good computer skills and knowledge of office practice applications

Demonstrated strong organizational skills

Demonstrated high degree of initiative and independent judgment, leadership ability

Proficiency with EPIC system, billing processes, HIPAA/patient privacy

Able to perform all duties of Patient Services Coordinator III's

WORKING CONDITIONS:

General business office setting

Fast-paced, busy medical office

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged