Inside Property Virtual Adjuster
Posted on: 27 Feb 2021
Plano, TX
Job Description
As an Inside Property Virtual Adjuster, will be responsible for investigating and resolving property claims of moderate severity and/or complexity. Responsible for the investigation, analysis, and coverage decisions. Work can be completed by phone, computer, or other virtual tools. May work with vendor partners to resolve channeled property loss claims within assigned authority limits and consistent with policy and legal requirements. Ensures the delivery of exceptional customer service.
Responsibilities:
* Investigates and determines appropriate coverage for Property claims through virtual tools, while providing exceptional customer service throughout the life cycle of the claim. May partner with vendors to resolve property claims.
* Determines policy coverage, sets reserves, and determines whether claim will be approved or denied.
* Clearly explains coverage to customer and notifies insured of coverage or any issues.
* Handles most supplements and refers more complex supplements as appropriate.
* Works with and coordinates a number of vendor services, according to the appropriate coverage, such as contractors, experts, emergency repair, cleaning services and various replacement services while ensuring the customer is appropriately communicated to.
* Maintains accurate and current claim file documentation throughout the life cycle of claim cases.
* Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
* Makes recommendations to management for settlement amounts outside of authority limits.
* Closes claim files upon completion of final payment.
* Participates or may lead suit committees, roundtables, arbitrations and mediations.
* Acts as a mentor to peers for specific areas of adjusting claims and may provide feedback to temporary adjustors.
* Obtains Area Coaching Expert status and participates in and/or may lead continuous improvement activities and other special projects as assigned
Qualifications:
* Successful completion of a formal claims training program and 2-3 years of proficient/directly related experience required.
* Required to be licensed per state regulations.
* Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills.
* Relevant continuing education courses and industry certifications preferred (e.g., AIC, IIA, CPCU).
* Knowledge of claims investigation techniques and legal aspects of claims.
Liberty Mutual Insurance
Boston, MA
Liberty Mutual Group, Inc., through its subsidiaries, provides insurance products and services for individuals, families, and businesses. It offers personal insurance for private passenger automobiles, homeowners, and other property and casualty insurance products; life insurance and annuities; term and permanent life insurance products and services; and specialty and commercial insurance products, including casualty, marine, construction, energy, directors and officers, trade credit, professional liability, aviation, property, and crisis management.
The company also provides property and casualty insurance products and services that include business owner’s policy and packages, commercial auto insurance, equipment breakdown insurance, excess liability insurance, general liability insurance, inland marine insurance, property insurance, reinsurance, specialty programs, surety bonds, third-party administration, umbrella insurance, employee benefits, and workers compensation insurance.
It serves agriculture, farm, building maintenance, construction, education, energy, financial services, food and beverage manufacturers, healthcare, hospitality, manufacturing, public entities, printing and publishing, real estate, religious organizations, restaurants, retail, transportation, and wholesale industries. In addition, the company provides risk control and claim services.
It offers its products online and through agents worldwide. Liberty Mutual Group, Inc. was incorporated in 1912 and is based in Boston, Massachusetts with additional offices worldwide. It also has operations in Latin America, Europe, and the Asia Pacific. Liberty Mutual Group, Inc. operates as a subsidiary of LMHC Massachusetts Holdings, Inc.
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IndustryInsurance
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No. of Employees50,000
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Jobs Posted903
