Job Description

Position Overview

The Customer Success Lead plays a pivotal role in assisting end users with the adoption of our software products. Primary responsibility is to train field users on the KTG Supported tools. Additional responsibilities include bringing feedback from the training sites to KTG in order to continually improve the cloud platform foundations, partnering with the business to provide technology solutions, and staying current with Kiewits technology updates and product enhancements. The Product Adoption Lead(s) will work closely with field users, product owners, and product managers to create and influence our cutting-edge technology-based construction and engineering tools.

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals theyre the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they wont find just anywhere. Were always pushing new limits. You can too.

District Overview

Kiewit Technology Groups (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewits business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location

This position can be based out of the following locations:
Omaha, NE
Lenexa, KS
Denver, CO
Ft Worth, TX

Responsibilities

Facilitate and execute teaching sessions onsite and online with end users.
Improve customer knowledge of our products and their features, and other KTG services.
Understanding the translation of business processes to technical specification, requirements, and solutions.
Ensure technology offerings align with business goals and objectives. Advocate for solutions to promote adoption
As the single conduit for feedback between the districts, jobs, and KTG, identify technology hurdles, funnel feedback to the appropriate KTG teams, and track and communicate status of progress on action items and/or deliverables back to end users.
Develop and maintain proficiency in the companys software applications and core technologies.
Collaborate with Product Adoption team members and subject matter experts to maintain and update existing courses as needed.
Stay informed as to where the industry and software options are going in the future
Understand and follow processes, procedures, and internal controls
Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism.
Proficient in time management, planning and prioritization.
Ability to identify skills, knowledge, and information gaps of a customer base and create or suggest appropriate learning experiences to close those gaps.
Customer Centric mindset
Maintain training documentation and materials.

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Qualifications

3+ years of facilitation and/or training experience with adult learners.
Bachelors degree and/or equivalent experience
Strong understanding of emerging technologies, standards, and best practices.
Embraces technology and has a passion to learn and teach others.
Ability to be impactful with both small and large audiences.
Is a change agent and is willing to provide input to drive process improvements.
Ability to present complex technical information in a clear and concise manner to a variety of audiences.
Ability to learn district processes and tools and incorporate those processes into new technology and training documentation.
Ability to lead, influence, and motivate end user to achieve results.
Excellent communication skills, both written and verbal. Able to communicate in a professional manner.
Must be able to Travel 25-50% in a month, including some weekends, throughout all North America.
Demonstrated soft skills
Experience facilitating or training adult learners on software systems preferred
Experience in the construction industry preferred
Bilingual in both English and Spanish preferred

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.