Job Description

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isnt just about developing cool things. Thats why all our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Honeywell User Experience (HUE) is a company-wide function with the goal of applying design thinking towards creating useful, usable and differentiated offerings to our internal and external customers. Located in Honeywells global headquarters in Charlotte, NC, this role is part of a diverse team of UX talents within Corporate IT. The UX / Service Designer engages in projects, activities and initiatives, contributing to the creation of superior experiences for internal and external consumers of Honeywells IT services, processes and digital products.

Key Responsibilities

* Be the lead User Experience (UX) / Service Designer for ITSC organization
* Effectively bring design thinking into ITSC project teams through mentoring and/or executing UX activities
* Develop and apply informed design strategies for new and derivative design solutions, communicate them to project teams and sponsors, and build support and buy-in
* Design for the end-to-end experience by applying user research, journey mapping, information architecting, interaction design, usability testing to digital products (desktop, web, mobile) as well as services and processes.
* Apply design thinking to third-party business applications with a lot of design constraints.
* Run workshops with users and/or project stakeholders to identify and document jobs to be done, journey maps, innovation ideas, and more.
* Create informed, convincing, and professional reports that provide actionable insights to stakeholders and decision makers.
* Evangelize internally and externally about design thinking through blogs, training, workshops, lunch n learns, etc.
* Some travel required post-COVID

YOU MUST HAVE

* Bachelors Degree in HCI, Cognitive Psychology or Design related
* 3+ years of job experience in user-centered design and service design

WE VALUE

* Strong portfolio demonstrating end-to-end service and UX design excellence in the B2B area
* Keen interest in advancing the field of UX and applying it towards the next generation of IT Services
* Decisive personality with a lets get it done right and fast attitude
* Comfortable in facing and overcoming obstacles
* Strong consulting and trusted advisor mindset
* Ability to think critically and be a strong team player across diverse sets of teams
* Ability to manage time across multiple ongoing projects
* Experience in both project mentoring and execution
* Strong process skills and process documentation skills
* Excellent written and verbal communication and presentation skills
* Ability in being effective in a large, global company
* Experience in applying Design Thinking to commercial off-the-shelve products being integrated into an IT environment
* Expert in contemporary design tools incl. Sketch, Invision, Adobe Creative Cloud

Additional Information

* JOB ID: HRD114484
* Category: Engineering
* Location: 300 S. Tryon St, Suite 500 / 600,Charlotte,North Carolina,28202,United States
* Exempt
*
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.