Job Description

MORE ABOUT THIS JOB

Goldman Sachs Personal Financial Management (GS PFM) specializes in creating personalized wealth management plans for affluent individuals and families. We give clients clarity, confidence and control over their financial decisions. Our dedicated team of advisors across approximately 100 offices throughout the U.S., develops and implements personalized plans tailored to each client's values and life goals. Our advisors offer an investment platform inclusive of products and services offered by Goldman Sachs and other third parties, including private banking and lending offerings. We consider the relationships with our clients a lifelong partnership, a partnership backed by over 150 years of Goldman Sachs providing consistency, perspective and access as our clients needs evolve.

MISSION

As an important member of Personal Financial Management, the Relationship Manager is directly responsible for the management and monitoring of client relationships under the direction of the Managing Director (MD), Wealth Manager (WM) or Wealth Advisor (WA).

This individual is responsible for ensuring a consistent positive client experience including working with the team to ensure all commitments are completed and followed through in a timely manner.

This position requires a pro-active approach and ability to independently carry out the duties of the position. The ideal candidate should exhibit high standards, excellent communication skills, good judgment and ability to take initiative. The ability to effectively manage time and multi-task with attention to detail is critical to this role.

ESSENTIAL RESPONSIBILITIES

Client Development:

* Track 100% of client interactions including requests, inbound/outbound calls and emails via the Activity section of our official books & records (SalesForce).
* Actively prepare for and participate in client meetings as requested by the MD, WM or WA. Prepare all deliverable materials associated with the meeting type (reviews, 1st/2nd/3rd meetings).
* Demonstrate the ability to escalate potential client issues to Managing Director or Wealth Adviser as appropriate.
* Actively document all notes and action items during client meetings and ensure all commitments made by the Managing Director or Wealth Adviser are being completed in a timely manner.
* Copy MD, WM or WA on all outgoing customer correspondence.
* Deliver Money Mind surveys to clients via SalesForce as directed/requested.
* Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame.
* Under the direct oversight of the Managing Director or Wealth Adviser, actively engage in Client Case Prep meetings, providing recommendations and feedback relative to the client's financial plan as appropriate.
* Responsible for reviewing statements, forecasting review data, developing a meeting agenda format, creating presentations, case documentation and deliverables for all assigned clients.
* Manage developing and maintaining suitability documentation utilizing client file standards.

Client Relationship Management

* Act as the primary point of contact for all (operations/account maintenance related) client interactions, working with team members to ensure a timely response to all client question s and concerns.
* Establish and maintain positive relationships with existing firm clients to ensure client satisfaction.

Professional Growth & Development:

* Provide thoughts and feedback relative to operational procedures for servicing clients including making recommendations for increased efficiency within the current process

POSITION SPECIFICATION

Experience and Education:

* A Bachelor's degree is preferred.
* Must have 3-5 years working in a Client Service
* Comprehensive knowledge of financial industry.

Skills and Knowledge:

* Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and is able to deal with confidential information on a daily basis.
* A self-starter with a strong sense of ownership, positive professional attitude and demeanor.
* Must be able to exercise judgment, tact and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
* Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
* Proficient in Google Apps
* Experience in Salesforce highly desired.
* Excellent customer service, good oral and written communication skills.
* Professional and articulate with strong attention to detail.
* Ability to work efficiently, effectively and independently to see projects through to conclusion.
* Excellent time management, strong organizational skills, ability to prioritize multiple tasks and anticipate potential problems.