Job Description

Description

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title:

Account Director

Job Summary:

The Account Directors responsible for all customers in the portfolio assigned to them including P/L results, customer relationship, contracts (including changes and renewals). They are responsible for all aspects of the relationship including ensuring maximum operational success, growing the accounts, driving client service levels, profit, and revenue.

Essential Duties and Responsibilities:

* Build favorable client relationships and ensure retention and growth of the clients' business. Manage the operations and performance of the assigned clients. Ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings
* Understand the actual scope of each service line and insure that the account team is qualified to deliver quality results. Have a general understanding of equipment and buildings components to be able to effectively provide long term direction to the account
* Understand the work that is performed within the Account well enough to be able to effectively relate to customers and associates and to provide input to both groups on facets that are important to them like improvement opportunities
* Manage all financials; including, but not limited to profit/loss management. Identify opportunities to expand services, including opportunities for other EMCOR companies
* Manage dedicated staff assigned to account. Provide overall direction, coordination and performance evaluation of associates at the client sites. Foster a positive work environment with associates. Interview hire and train new leaders. Ensure processes are in place to effectively hire Mechanics, Technicians, Service People, etc. Manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
* Ensure processes are in place and the culture exists for account staff to effectively interact with corporate support functions so that business procedures are executed as seamlessly as possible. These support functions include Finance, Safety, HR, Transition, Central labor groups, and Purchasing
* Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns and making recommendations
* Ensure fiduciary compliance across all accounts with adherence to proper purchasing, billing, and travel procedures. These will include processes used to purchase material and services for both company and customer. Critical to this is ensuring the organization understands proper use of these processes so that customers are not over/under billed and company funds are not misused

Education:

Bachelors' Degree or equivalent combination of education and experience

Qualifications:

* Minimum of 10 years of experience in operations and facilities management
* Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment
* Accurately complete multiple tasks in timely and consistent manner
* Ability to deliver results critical to company success while also delivering results to the customer that maintain the long-term business

Licenses/Certifications:

BOMA, IFMA, LEED Certifications are a plus

Physical Demands:

Frequent office deskwork requiring sitting, using phone and computer. Regularly requires extensive walking when onsite with customers at their locations and when performing site audits and physical building checks. Requires ability to travel. Occasionally requires associate to climb, stoop, kneel, crouch and lift up to 50 pounds

Work Environment:

Office environment with minimal noise level. Occasionally requires presence on construction projects with exposure to noise, dust and debris.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.