Job Description

Business Summary:

We are seeking a talented individual to join our Customer Support Representative (CSR) team as a CSR based in US, West Coast hours. The position is a highly challenging and visible role focused on improving our customer experience.

Job Role:

* Provide exceptional customer support to our enterprise customers.

* Respond to inbound telephone calls, cases and emails from customers.

* Resolve process related queries for customers and direct customers to self-help when appropriate.

* Ensure our Support cases meet their service level objective through Work Flow Management.

* Collaborate with internal colleagues and management to resolve issues.

* Have the ability to be able to adjust quickly to solve different tasks.

* Present to customers during live onboarding calls to educate them on how to get the best of Support.

* Hours West Coast 08:30 am PST to 17:00 pm PST Monday to Friday with weekend rotations.

Required Skills:

* Strong written and verbal communication skills.

* A strong sense of accountability and an urgency to resolve customer problems.

* A proven ability to lead and influence cross-functional teams.

* Demonstrate the ability to absorb new skills quickly is critical to the success of this individual and team.

* Strong desire to be innovative and contribute to process creation and improvement in this team.

* Excellent attention to detail and strong organizational skills with an ability to manage competing demands.

* This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements

Preferred Skills:

* Experience as a Customer Support Representative in a technical support organization preferably of an enterprise software product.

For positions located in Colorado: The base salary range is Min $45000 - $77000. Bonus, commission, and/or equity may be eligible for this position.Additional benefits for this position can be found at https://benefits.vmware.com/.*Note: Disclosure of Colorado pay and benefits required per sb19-1683

Category : Client Support
Subcategory: Customer Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2021-02-23

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.