Job Description

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. Youll focus on helping the local offices in driving the Firms people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Develop new skills outside of comfort zone.
* Act to resolve issues which prevent the team working effectively.
* Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
* Analyse complex ideas or proposals and build a range of meaningful recommendations.
* Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
* Address sub-standard work or work that does not meet firm's/client's expectations.
* Use data and insights to inform conclusions and support decision-making.
* Develop a point of view on key global trends, and how they impact clients.
* Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
* Simplify complex messages, highlighting and summarising key points.
* Uphold the firm's code of ethics and business conduct.

This role will be part of the HR SSC Business Services, Solution Consultant team, with a focus on project management, business process design, and change management in a Human Capital environment. This is inclusive of but not limited to alternative methods of delivering business processes such as technological enablement & business process offshoring.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Certification(s) Preferred:

PMP and/or Agile certification, Lean Six Sigma and/or Design Thinking certification

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following:

* Working knowledge of alternative sourcing models and operational measurement and effectiveness;
* Understanding of forecasting tools and methodologies, internal controls, financial reviews, and the ability to manage external vendors;
* Demonstrating operational and team management in a shared services environment, preferably for a global network of professional services firms;
* Implementing Consulting service programs, Operational policies and procedures in support business strategy;
* Coaching and developing others on varied subject matter;
* Managing others without direct authority;
* Providing tactical and design support with time and motion, and consistent cross functional key performance indicators, KPIs;
* Possessing tactical experience and theoretical knowledge of Project Management methodology/practices (incl Waterfall, Agile, Lean);
* Developing and managing work plans, project scope, economics and resources;
* Possessing an understanding of the planning, implementation and operationalizing the outputs of a technology effort. Elements include but not limited to, Requirement gathering, Fit Gap analysis, Integration, Testing/ UAT, Training, Cutover, Hypercare;
* Identifying and empathizing problems with process stakeholders, conducting effective brainstorming and creatively problem solves;
* Leveraging experience with designing training and documentation of Business Services protocols;
* Having experience with storytelling via data driven methods and visualizations tools;
* Supporting regular cross functional reviews of each unit's internal controls, to monitor regulatory compliance, internal and external compliance with SLAs and SOW, along with providing tactical support and coordination of Internal audit reviews;
* Implementing and providing tactical support of standardized cross functional Quality control methodology;
* Providing cross functional tactical support of efficient process operating models, focusing on end-to-end process improvement;
* Applying performance management guidance and process for the HR SSC (HR Shared Services Center) function;
* Managing multiple projects with keen attention to detail;
* Supporting the overall HR SSC to deliver operational effectiveness focused on financial management, cross functional standardization, service quality and efficient operational delivery models;
* Contributing to team thought leadership and methodologies;
* Planning and executing on the lifecycle of PM activities for multiple projects with varied scope and scale;
* Leveraging PM tools and techniques such as planning, scoping, stakeholder management, risk, reporting and engagement economics (WIP, ROI analysis & cost modeling);
* Designing and executing process optimization, standardization & design analyses and exercises, which may include Lean /Design Thinking, process flow mapping, value add analysis and supporting assessments for potential tech enablement/alternative delivery;
* Possessing knowledge of automation tools for alternative delivery;
* Managing changes and communications involving medium-large scale stakeholder groups; and,
* Executing on HR SSC knowledge management practices.