Job Description

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!

This role is compensation grade G4

As a visual design lead, you will be responsible for ideation, thought leadership and execution across a wide range of projects and platforms including many aspects of digital user interface design and brand experience. This includes designing mobile (native) and responsive web apps. You will be passionate and produce brilliant visual design from concept through delivery, while also cultivating that same passion in your fellow designers and inspiring them to deliver the same high-quality creative work.

You should have a deep understanding of the digital landscape and a holistic, user-centered approach to visual design one that draws on your knowledge of creative strategy, information architecture, UX best practices, and your understanding of the possibilities and limitations of technology. Your perspective will synthesize research findings with design, enabling you to translate those insights into meaningful, digestible design artifacts.

The visual design lead must possess excellent communication and organization skills. You will work collaboratively with many others including researchers, information architects, interaction designers, content strategists, developers and more. You will present work to clients and build relationships with business partners, establishing yourself as an expert in your field and a reliable resource. You should be comfortable leading and participating in design workshops, brainstorming and other idea-generating sessions.

You will be expected to think strategically and tell engaging stories. You will be able to guide the client towards the right solutions by forming compelling and informed arguments. You will help evangelize a chosen design direction, recognizing which battles to fight and the appropriate opportunities to push boundaries. You can work within brand guidelines and given business constraints and ensure alignment of creative execution to business goals while producing measurable results.

The User Experience and Human Centered Practices team at Nationwide is a diverse group of professionals based in Columbus, Ohio. We come from a range of backgrounds digital design, visual communications, human-computer interaction, cognitive psychology, journalism, human factors, product design, research and others. Through our deep understanding of our customers and our ability to simplify the complex, we empower our business partners to smartly invest in end-to-end solutions that generate the most value. We use design thinking methodologies to drive market differentiation while growing and transforming Nationwides business. We recently moved into a new 31,000 square-foot innovation center in Columbuss vibrant downtown Arena District.

Job Description Summary

Do you shine in at least one core user experience (UX) competency? We have a passion for creating exceptional experiences that have a real impact on peoples live and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to know more about you!

As a Consultant in the User Experience organization, in addition to expertise in one core strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), youll need to demonstrate a thorough grasp of a couple others. It'll be important to have a deep understanding of the design process and ability to work in the ambiguous discovery phase of identifying the right problem to tackle and the details of delivering desirable products. Youll also have opportunities to help teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You will need to be adept at articulating and defending design decisions in a way that can be understood.

Job Description

Key Responsibilities:

1. Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction.

2. Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users.

3. Problem solves, thinks big, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution.

4. Designs and recommends innovative solutions that balance customer needs with business viability and technical feasibility.

5. Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability.

6. Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots.

7. Mentors and guides the team in their craft and profession to continually uplift the quality of our work.

Reporting Relationships: Reports to Manager/Director. May have opportunity to manage a team based on organizational structure.

Typical Skills and Experiences:

Education: Undergraduate studies in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.

License/Certification/Designation: N/A

Experience: Typically, five or more years professionally practicing some aspect of human-centered design.

Knowledge, Abilities and Skills: Excellent verbal and written communication skills. Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business. Solid, working understanding of UX principles and the human-centered design process. Ability to navigate multiple partner groups and tell compelling narratives. Owns work with little oversight. Independently and proactively seeks out answers as needed. Can provide oversight for a single project or multiple projects.

Skills/Competencies: Ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company as well as the customers, distribution systems, operations, and strategy. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work collaboratively with cross-functional teams (e.g., engineers, product managers, designers, business leaders, etc.). Proven ability to manage projects and define administrative methods and procedures to attain objectives.

Staffing exceptions to the above must be approved by the hiring managers leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal Office Environment. Extended work hours may be necessary during heavier volume work periods. Travel required as necessary.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

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