Loyalty & Digital Support Associate
Posted on: 26 Feb 2021
Tempe, AZ
Job Description
Job Description
REQUIREMENTS:
High school diploma and higher education
Proficient in Microsoft Office Applications
Strong listening/comprehension skills
Ability to stay composed and objective
Ability to multi-task in a call center environment
Conversational, patient, and confident with a positive attitude
Must be available to work some holidays and weekends as assigned
KEY REPONSIBILITIES:
* Answer incoming customer phone calls and take appropriate action for each call
* Maintain customer satisfaction ratings based on explicit criteria set forth by the company
* Attend mandatory training sessions to stay updated on product or company policy changes
* Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
* Input data into the company computer platform to keep each customer record updated
* Provide mentoring and support to new hires and peer group
* Takes accountability and ownership of issues and resolution with minimal supervision
* PHYSICAL DEMANDS:
* Ability to sit at a desk for long periods at a time.
* Ability to operate a computer.
* Ability to communicate, verbal or written, to associates, vendors, customers.
* Ability to travel as needed
Job duties may change with or without notice
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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Circle K Stores, Inc.
Tempe, AZ
Circle K Stores, Inc. is an international chain of convenience stores, owned by the Canadian multinational Alimentation Couche-Tard. Founded in 1951 in El Paso, Texas, the company filed for bankruptcy protection in 1990 and went through several owners, before being acquired by Alimentation Couche-Tard in 2003. As of February 2020, Circle K has 9,799 stores in North America (primarily in the United States and Canada), 2,697 stores in Europe, and an additional 2,380 stores operating under franchise agreements worldwide.
In 2015, Circle K unveiled a new logo and brand identity, and Couche-Tard announced that it would deploy the brand globally, including English-speaking Canada (rebranding from the Mac's brand), Europe (rebranding from the Statoil brand), and the United States (rebranding from the Kangaroo Express brand and updating the existing Circle K brand)
Our mission at Circle K is to make our customers' lives a little easier every day. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses. Our parent company, Alimentation Couche-Tard (“Couche-Tard”), is a leader in the Canadian convenience store industry. Together, we are brightening journeys across more than 14,200 stores in 26 countries worldwide. We’re all about Growing Together. Learn how you can join our team today: https://workwithus.circlek.com. Work with us, and we’ll make it work for you.
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IndustrySales/Retail
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No. of Employees40,000+
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Website
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Jobs Posted27577
