Money & Asset Transfers (MAT) Distributions Processor
Posted on: 26 Feb 2021
Pennington, NJ
Job Description
Job Description:
The Processing Team role reviews and processes paper-based distribution requests for Merrill Edge clients. Requests can be initiated through Life Service Representatives, BAC, MESD, MECM associates, SMC, DocuSign, and faxed documents in the Distributions inboxes and CMC queue. The distribution role supports living, deceased, divorce and PBF / BANA paper-based requests. Additional responsible include supporting the Distributions Processing phone line and Edge Distributions Tasks. The representative should have a strong understanding of the portability guidelines for both retirement and retail accounts.
Desired Skills:
* Edge Distributions subject matter expert
* Minimum 6 months experience with destitution service team or Life Service Representative
* Strong focus on delivering excellent client experience
* Positive demeanor and a commitment to quality work
* Impeccable Attendance Record
* Attention to detail
* Ability to handle escalated problems
* Ability to multi-task
* Ability to manage time with minimal supervision
* Great Technical and Service Accuracy records
* Back-up paperwork processing experience
Required Qualifications:
* Minimum Year End Performance Rating of Meets/Meets
* No form of progressive discipline
* Excellent customer skills
Enterprise Job Description:
Processes routine/standard transactions according to established procedures and prescribed processes in support of Merrill. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas internal business partners and/or external customers and clients. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. May assist with phone calls, email boxes and processing queues. May provide advice and assist with training for less experienced team members. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information and setting expectations to fulfill the request. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America
Charlotte, NC
Bank of America Corporation, through its subsidiaries, provides banking and financial products and services for individual consumers, small- and middle-market businesses, institutional investors, large corporations, and governments worldwide. It operates through four segments: Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets. The Consumer Banking segment offers traditional and money market savings accounts, CDs and IRAs, noninterest- and interest-bearing checking accounts, and investment accounts and products; and credit and debit cards, residential mortgages, and home equity loans, as well as direct and indirect loans, such as automotive, recreational vehicle, and consumer personal loans.
This segment provides its products and services through approximately 4,300 financial centers; 16,300 ATMs; call centers; and digital banking platforms. The GWIM segment offers investment management, brokerage, banking, and trust and retirement products; and wealth management solutions targeted to high net worth and ultra high net worth clients, as well as customized solutions to meet clients’ wealth structuring, investment management, and trust and banking needs, including specialty asset management services.
The Global Banking segment provides lending products and services, including commercial loans, leases, commitment facilities, trade finance, and real estate and asset-based lending; treasury solutions, such as treasury management, foreign exchange, and short-term investing options; working capital management solutions; and debt and equity underwriting and distribution, and merger-related and other advisory services.
The Global Markets segment offers market-making, financing, securities clearing, settlement, and custody services, as well as risk management, foreign exchange, fixed-income, and mortgage-related products. Bank of America Corporation was founded in 1874 and is headquartered in Charlotte, North Carolina.
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IndustryBanking/Financial Services
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No. of Employees205,000
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Website
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Jobs Posted2694
