Job Description

Janssen Pharmaceuticals, Inc., a pharmaceutical company of Johnson & Johnson is recruiting for a Manager CRM Operations and Training. This position is based in Titusville, NJ or Horsham, PA with possible flexible options.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. Janssen Pharmaceuticals, LLC is part of the Janssen Pharmaceutical Companies.

Summary of Role

This role is responsible for executing and supporting projects that bring meaningful value to the CRM culture within Janssen, with a focus on end-user adoption and operational excellence. This position will establish a training strategy and manage a vendor in the delivery of all training across therapeutic areas and Strategic Customer Group. This position will also partner with IT and software vendors to develop and deliver new capabilities.

Major Duties & Responsibilities

* Navigating organization to adopt new solutions and effectively leverage existing capabilities
* Manage the implementation of ongoing point releases (internal and vendor provided)
* Develop CRM Training curriculums and manage vendor partner in all instructor-led and self-paced training delivery. Perform occasional training directly to end users.
* Liaison with partners in Sales Operations to ensure effective delivery of cross-team initiatives.
* Deliver ad hoc reports and manage CRM-related data projects
* User adoption, change management, and corporate communications
* Assist Sr. Mgr. in CRM solution and strategy design
* This person will require the ability to understand our organization and the markets in which we compete and bring CRM solutions to address the business needs within each therapeautic area and overall organization of Janssen NA.
* The position incumbent will be required to maintain a presence across all Janssen therapeutic areas and the Janssen Campuses (Titusville & Horsham).

Qualifications
* Minimum of a bachelors degree is required.
* A minimum of 4 years of relevant experience is required.
* Previous pharmaceutical / healthcare sales experience is preferred
* Previous experience with Veeva, Salesforce.com or other CRM technology is preferred
* Demonstrated success communication, collaboration and teaming is required.
* A high degree of competence in managing field sales needs including collaboration with senior brand and sales leadership is preferred.
* Experience in training execution and delivery, including the development of curriculums and materials, is preferred.
* Success will require strong strategy, communication, collaboration, teaming and change management capabilities.
* This position requires strong influencing without authority, often leading projects that require Senior level sales and marketing alignment.
* A track record of critical thinking, innovation and an analytical mindset are desired in this role.
* An ability to bring new ideas/concepts that evolves system capabilities and navigate them into the organization is preferred.
* Experience building strong working relationships with all levels of the organization and across functions is preferred.
* Experience managing others, or supervising/leading the work of others, is strongly preferred..
* This position will be located in Titusville, NJ or Horsham, PA and will require up to 10% domestic travel. There may be a possibility of flexible options

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Primary Location
United States-New Jersey-Titusville-1125 Trenton Harbourton Road
Other Locations
United States-Pennsylvania-Horsham, United States
Organization
Janssen Pharmaceuticals, Inc. (6062)
Job Function
Sales
Requisition ID
2105898347W