Job Description

Ability Analyst - C410AN

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for long-term benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Responsibilities Include:

Work with internal and external customers to retrieve and relay information relevant to leave management claims

Provide exceptional customer service using professional written and verbal communication skills

Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude

Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight

Maintain a dedication to meeting the expectations and requirements of internal and external customers

Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

Start Date: April 26, 2020

Training Hours: 8:00 AM - 4:30 PM / Monday-Friday Central Time Zone

Length of Training: 2 Weeks

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

Qualifications:

1+ years of experience providing quality customer service required

Strong organizational and prioritization skills

Exceptional problem solving

Professional verbal and written communication skills

Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment

Thrives in a structured team environment

Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

HS Diploma/GED required; Associates or Bachelors degree preferred

1+ years of claim experience a plus

Medical terminology is a plus

Internal employees whom are remote can apply and be considered

As a condition of employment, you will be required to successfully complete a multi-week, New Hire Training Course and upon completion you must obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Internet Connectivity Requirement/Remote Positions. For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied modem/router/gateway be hardwired to the Hartford issued router and/or computer (recruiting coordinators: see additional details below). To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age