Job Description

Introduction

This position will assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies.

Principal Duties and Responsibilites

* Provides back-up support to Energy Assistance Team Leader
* Responds to all internal and external inquiries regarding fuel funds and energy assistance
* Processes transaction and error reports and manually posts corrections for energy assistance
* Processes checks and vouchers from all social service state agencies providing customer grants, monitors overpayments requests refund checks
* Monitors and resolves investigation memos related to fuel funds and energy assistance
* Supports CAP designee as backup with accounting issues, memos and trouble-shooting on individual accounts
* Processes and monitors electronic Crisis claims.
* Approves individual energy grants, documents, and tracks receipt
* Liaison with external administering agencies for inquiries, grants approvals procedural issues
* Coordinates interventions with external administering agencies to provide timely resolution for extenuating Crisis situations.
* Schedules re-connect/connect on non-pay orders
* Implements USPP procedures to insure compliance including, payment plan execution, winter monitoring monthly reporting
* Excellent Customer Service
* Executes accurate and timely energy assistance and fuel fund transactions
* Effectively responds to internal and external inquiries
* Implements efficient procedures established to maintain program compliance.

Qualifications (Required for Selection)

* Requires a High School Diploma
* Minimum 2 years experience with Columbia DIS
* Trouble shoot, analyze and problem solving capabilities
* Oral Written communication skills
* Team building skills, cooperation, information sharing and working proactively to achieve
* Understanding of state laws and consumer protection regulations related to customer contact and accounting
* Basic computation
* Knowledge of mainframe and PC applications including Microsoft suite

Additional Qualifications (Preferred for Selection)

* Knowledge of low income programs, community and resources
* Information sharing and working pro-actively to achieve goals

Disclaimer: The description is not designed to be a complete list of all duties and responsibilities required of the position.

Location Information

The reporting location of this position is the Customer Care Center located in Smithfield, PA. However, due to COVID-19 restrictions, this position is required to temporarily work from home.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

How To Apply

For immediate consideration, please apply on-line at careers.nisource.com before Wednesday, March 3, 2020 .