Job Description

Are you looking for more?

At Mohawk Industries, were committed to more and technology is a key factor in making more happen more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of whats important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

Primary Objective:

Responsible for deploying, maintaining, and supporting network devices. This position is challenged to maintain a high level of service on the enterprises production local and wide area network as well as the voice network while maintaining reliability and redundancy. This must be accomplished in a heterogeneous and fast moving networking environment

Major Function and Scope:

* Strong Understanding around VLANs, SD-WAN, ACLs, Subnetting
* Must be able to configure routers, switches, APs without assistance
* Working knowledge of Cisco PBX configurations
* Plan, coordinate, configure and install PBX and voicemail networks
* Knowledge of legacy and VoIP technologies
* Understand network terminology and architecture including Ethernet and voice cabling
* Familiar with Network Services such as PRI, BRi, Smart Jacks, etc
* Able to trouble network devices maintained by the IT Department
* Ability to design and maintain network and voice wiring
* Identify and troubleshoot wiring issues on both Data and Voice devices
* Participate in various IS projects intended to continually improve/upgrade the data/voice networks
* Provide training, technical advice and direction to junior team members
* Work closely with Help Desk to resolve problems in a timely manner
* Able to understand technical manuals and software relating to job functions
* Must have good communication and documentation skills
* Must be able to work with outside vendor when necessary
* Must be able to schedule and prioritize work unsupervised
* Must be able to work outside normal working hours when required
* Support 24/7 environment with on-call rotation
* Should be able to travel when required for job functions/training
* Must be able to pass a background check
* Works closely with other IT team members to coordinate current and future activities
* Performs all responsibilities within the guidelines of enterprise policies and directives at or above the enterprise's performance and evaluation standards
* Technical Training certifications preferred

Type of Experience and Knowledge:

Knowledge, Experience, Competencies and Supervision:

Certifications and education required:

* Associates Degree or equivalent technical experience
* BS Preferred but not required
* 3 to 5 years IT / Technical experience
* Experience with network and communications
* Advanced wireless networking experience with fortune 500 company.
* Cisco certifications

Competencies:

* Must work well in a team-oriented environment.
* Must be customer-focused and intent upon providing quality service for the business client.
* Must pay very close attention to detail.
* Must have very good phone etiquette.
* Excellent oral, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers
* Ability and willingness to accept responsibility, willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risk, to stimulate, market and sell new ideas within the organization.
* Ability to work effectively in a diverse work group, to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others.
* Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct.

Associates Supervised:

None

Other Pertinent Job Information:

Normal Office Environment

Frequent Travel

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawks vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the worlds largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.