Job Description

Requisition Number: 80136

Summary:

Technical Support position providing top-notch customer support for our customers employees in a challenging and diverse environment.

Responsibilities:

Provide customer first support for a fast-growing business group of 5000+ employees from one of our customers multiple locations. Possess the skillsets to perform as a Technical Support Analyst in a team-centric, fast paced, technically complex support environment. Strong emphasis focused on strong technical abilities supporting PC / Mac / Mobile platforms is required.

Basic Qualifications:

- High School Diploma, GED, equivalent certification or military experience

- Senior Support Technician: 1-2+ years experience required

* Top notch customer focused support
* Excellent written and verbal communication skills
* Engaged in cross-train efforts amongst peers where applicable
* Contribute to site level operational readiness, process improvements
* Effectively manages up as needed
* Self-aware of gaps in skills, works to improve
* Frequent collaboration with site lead, acting as back-up when delegated to
* Cross platform collaboration with immediate peers

- Technical qualifications: 1-3 years experience

* El Capitan / Sierra / Win 7, Win 10
* MS Office (PC & Mac)
* iPhone / Android hardware
* Airwatch / GOOD for Business
* Communicator / Skype for Business (PC & Mac)
* System image deployment, maintenance, software and system testing, encryption and security tools (McAfee and FileVault)
* Active engagement with partnering support teams (enterprise wide)
* Platform management, integration (JAMF Casper Suite, SCCM)
* Detailed experience working with SLA, ticketing tools & reporting (Zendesk, HPSM, or Service Now)

Preferred Qualifications:

- Bachelors Degree in Business, Information Systems or Computer Science

- Technical qualifications: 2+ years experience

* Active Directory services integration
* Defining, implementing, and leveraging process mgmt. functions (change, incident, problem, etc.)
* Certifications: Apple / Windows
* Virtualization technologies (VMWare tools, Fusion, ESX)
* OS X Server administration
* Software Development, automation and scripting
* Developed and delivered training content (lead training sessions)
* Technical writing Creating, maintaining process / procedures

Physical Requirements:

- Must be able to walk between 5,000-10,000 steps per day

- Ability to lift 35 lbs.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: New York City || New York (US-NY) || United States (US) || None || None || US - New York, NY ||