Job Description

Bare Metal Operations Engineer

* Country:US
* State:TEXAS
* City:Dallas
* Category:Software Development & Support
* Required Education:Bachelor's Degree
* Position Type:Professional
* Employment Type:Full-Time
* Contract Type:Regular
* Company:(0147) International Business Machines Corporation
* Req ID:358630BR
* Travel Required:Up to 10% or 1 day a week
* Min Salary:
* Max Salary:
* Currency:
* Location:Dallas, TX US

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Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Job Description:

* Responsible for the day-to-day operations for the IBM Cloud Bare Metal environment. This includes in-depth understanding an analysis of customer escalations, root-cause analysis, and the development of action plans to be presented to senior management.

* Understanding of 8D, FMEA and other accepted industry quality processes.

* Accountable for contributing to the life-cycle-management of the server environment and the subsystems/components that support the Bare Metal offerings.

* Establish strong working relationships with key IBM stakeholder organizations to support the creation of Create Bare Metal analytics and failure rates for servers and components.

* Take ownership of identifying top issues impacting customers and server reliability

* Work within a strong team environment to drive root cause analysis and corrective action for those top issues.

* Manage assigned projects aimed at improving diagnosability and MTTR to reduce overall resolution time.

* Utilized communications skills to effectively communicate the status of committed projects and escalations for Compute Operations management.

* Partner with other teams, functional managers, and program managers to enable the delivery of mission-critical infrastructure services to our target market.

* Support the Bare Metal Operations team in efforts to develop new and enhance existing capabilities for the IBM Bare Metal infrastructure.

Required Technical and Professional Expertise
* 10+ years working in high-performance engineering team

* 10+ years of experience in data center infrastructure or relevant work experience

* 10+ years of experience in large-scale infrastructure design, engineering, and support

* 10+ years of experience in IT Change, Incident, Problem, Asset management

* 10+ years of working knowledge with one or more operating systems: RHEL, CentOS Linux, and Windows Servers.

* Working knowledge with server monitoring technologies

* Working knowledge with Network is a plus: Routing, VLAN, Firewall/ACL, Load Balancing (Citrix SDX/VPX a big plus), etc.

* Working knowledge with ServiceNow, JIRA, Confluent, and GitHub

Preferred Technical and Professional Expertise
* In-depth understanding and working knowledge with server technologies

* Working knowledge with how Virtualization, Network, and Storage technologies work in the data center and cloud environments

* Demonstrated root-cause analysis, VIRT resolution process, and process improvement

* Experience with design and development of complex systems

* Working knowledge with ServiceNow, JIRA, Confluent, and GitHub

* ITIL Foundation V4 certification is a plus

* Excellent verbal and written communication skills

* Highly responsible, motivated, able to work with little direction

* Ability to troubleshoot complex problems and customer issues

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.