Customer Service / Tech Support Specialist
Posted on: 24 Feb 2021
Plano, TX
Job Description
Join a team recognized for leadership, innovation and diversity
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Provide reliable technical and customer service assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Customer Support processes. You will ensure proper documenting and recording of all activity and communication. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
* Order management
* Investigate and resolve order issues
* Track requests resolution
* Build relationships with customers
* Develop and share knowledge
* Coordinate with Help Desk Agents
YOU MUST HAVE
* High School Diploma
* 1+ years of Customer Service and/or Help Desk Experience
WE VALUE
* Bachelor's degree in Management, Computer Science or a technology related discipline
* Experience in the industry is preferred
* Good interpersonal and verbal & written communication skills
* Strong continuous improvement mindset, strong leadership impact
* Experience with Salesforce.com and SharePoint
* Demonstrated experience with Knowledge Management & Call Center Management
* Good administration skills
Additional Information
* JOB ID: HRD113769
* Category: Customer Experience
* Location: 3801 East Plano Pkwy, Plano Business Park, Suite 400,Plano,Texas,75074,United States
* Nonexempt
*
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell
Minneapolis, MN
As of December 2, 1999, Honeywell, Inc. was acquired by Honeywell International Inc. Honeywell, Inc. designs, manufactures, and supplies home and building, industrial, and space and aviation control products. The company offers control products for heating, ventilation, humidification, and air conditioning equipment; security and fire alarm systems; home automation systems; lighting controls; building management systems; and home comfort consumer products. It provides central-station burglary and fire protection services; video surveillance, and access control and entry management services; and energy management and retrofit services.
The company also offers process instruments, process controllers, recorders, programmers, programmable controllers, transmitters, and other field instruments; and associated application software and services to refining oil and gas, petrochemical, bulk and fine chemical, and pulp-and-paper, as well as electric utility, food and consumer goods, pharmaceutical, metals, and transportation industries. It provides product and component testing services; project management, engineering, and installation services; instrument maintenance, repair, and calibration services; and advanced control, and networking and optimization services.
In addition, the company offers electronic control systems and components, such as guidance systems, flight and engine control systems, precision components, surveillance and warning systems, spacecraft attitude and positioning systems, precision pointing and isolation systems, and communications services for commercial and business aircraft, military aircraft and spacecraft, and airports. The company also provides systems analysis, and applied research and development on application software, sensors, and advanced electronics. The company was founded in 1927 as Minneapolis-Honeywell Regulator Company and changed its name to Honeywell, Inc. in 1964. Honeywell, Inc. is based in Minneapolis, Minnesota.
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IndustryManufacturing
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No. of Employees57,000
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Website
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Jobs Posted1965
