Job Description

About Bypass:

Bypass is the leading innovator in enterprise point of sale solutions and retail operating systems for the multi-site food & beverage industry. Our cutting edge approach helps professional & collegiate sports teams and national restaurant chains achieve unrivaled improvements in profitability, efficiency, and customer experience. We deliver this with a cloud-enabled, hardware agnostic, insights-driven platform. Bypass has been deployed at hundreds of venues and restaurants at a cost, pace, and ease of integration never before possible.

As a Project Manager, you can look forward to:

This position specifically will be working supporting one single site and project managing all the POS systems within that one facility.
Owns Project Management Lifecycle - Develops, manages and implements project plans of different degrees of complexity, which includes defining project deliverables, scope, milestones, budget, scheduling and contingency plans for each phase of the project. This includes internal/external communications, hardware management, web-based training, and venue software build-out tasks.
Data-Driven - Responsible for creating effective process improvements that leverage data to ensure projects get more efficient and deliver increased customer satisfaction at scale while reducing the work effort of team members.
Prioritize Effectively - Prioritize and schedule project deliverables and milestones, while monitoring the quality and speed of customer programming, on-premise customer training, and remote training, and ensuring deliverables adhere to the scope of the overall project.
Customer-Centric - Demonstrate a high level of customer service to clients both remotely and on-site. The Project Manager will conduct themselves in a professional manner, following all dress code, attendance, and performance guidelines. They will abide by and support all reasonable client requests on the scope of work, and ensure all projects are completed on time.
Product Proud - Maintain a current understanding of Bypass software, hardware, and reference resources. The Project Manager must have expert working knowledge of all Bypass products. This includes the ability and effort to check and apply any new features deployed. Installation and troubleshooting skills must be at a high level.
Clear Communicator - The ability to communicate with all internal teams, customer and third-party vendors effectively.
Budget Conscious Responsible for all project and vertical budgets including the management of travel (flight, hotel, transportation, per diem) and project scope.
The Project Manager is expected to plan travel accordingly to keep expenditures within the budget.


Basic Qualifications for Consideration:

Minimum 3 years of progressively responsible experience in project management.
Capable of working independently, as part of a team or leading a team.
Experience in Point of Sale industry preferred.
Experience in Sports & Entertainment, Food & Beverage or Hospitality Management preferred.
Proficiency in CRM software (SalesForce), Project Management Software (Basecamp, JIRA/ Confluence) and Microsoft Office/Google G Suite is a plus.
PMP or comparable certification is a plus.
Bachelors degree in Computer Science, Management Information Systems, Business Administration encouraged
Travel Expectations: Up to 25%