Job Description

Description

The Business Banking Service Specialist responds to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options.

* Provides superior customer service and solutions in an efficient manner and timeframe
* Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship
* Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner
* Ability to recognize and generate sales opportunities
* Participates in ongoing training and briefing activities to ensure awareness of changes in products and services
* Processes transactions; accurately recording and updating actions and outcomes
* Accurately completes all customer follow-up work
* Maintain knowledge of products, services, and promotions
* Achieve set business line goals.
* Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate
* Mentor new team members
* Consistently ensure world class service
* Utilize all appropriate resources

Qualifications

What we are looking for:

* Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
* Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail
* AFS experience a plus
* Active communication/listening
* Strong presentation skills
* Solid technical product knowledge
* Strong sales skills required
* Excellent Customer Service skills with an emphasis on the customer experience
* High school diploma or equivalent, associates degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 10:30am-7pm Monday,Tuesday,Thursday, Friday and Saturday

Wednesday & Sunday Off

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.