Job Description

Job Description

Title: Jamba Juice Kiosk Supervisor
Reports to: Store Manager
Primary Purpose
The Jamba Juice Supervisor is responsible for the supervision, scheduling, and training of
Jamba Juice staff. A combination of duties related to the preparation of drinks, recipe integrity
and overall performance of the Jamba Juice section of the store. Tracks, forecasts, and analyzes
department to take appropriate action in order to increase sales. Responsible for sales, gain and
financial results of the Jamba Juice Department. Provides friendly superior customer service
and assistance. Additional duties may be required or assigned.
Duties and Responsibilities
Managing and Developing Personnel: Manages the performance of Jamba Juice clerks, including
scheduling of personnel, maintaining positive working relationships, coaching, training and
providing performance feedback, setting and managing department expectations and goals,
ensuring that clerks have access to training and resources, establishing and managing department
communication protocol, and informing clerks on all job-related issues and changes.
Building Customer Relations: Creates a World Class Service environment by modeling World
Class Service for employees, training, coaching, and following up on employees for providing
World Class Service, and providing World Class Service to all customers. Takes customer orders
and performs special customer requests. Offers selling and serving suggestions to customers.
Maintaining Displays and Merchandising on the Floor: Follows company guidelines for
implementation of the merchandising program. Stocks and rotates displays, assesses in-stock
conditions, ensures products are distressed as appropriate. Ensures signs, tags, and schematics
are maintained appropriately. Follows ordering best practices.
Preparing Jamba Juice Duties: Makes and prepares all Jamba Juice products offered in
the store, example of these duties include making all Jamba Juice Menu Offerings to
correct recipe specifications.
Tracking, Forecasting, and Analyzing the Jamba Juice Kiosk: Gathers, monitors, and
reviews reports and data related to Jamba Juice Kiosk sales, profitability, service, labor
and other related operating measures to help track, forecast, and analyze the Jamba
Juice Kiosk. Takes appropriate action based on findings. Meets with Store Manager
and Field Merchandiser to discuss department performance and identify department
specific successes and opportunity areas. Works with Store Manager and Field
Merchandiser on implementing changes to department.
Managing Department Assets: Reviews department operating reports to improve department
sales and communicates operating results with department employees. Manages product
inventory, communicates with ICC / Field Merchandisers on discrepancies, and moves
overstocked items. Oversees pricing audits. Communicates product knowledge and PLUs to
appropriate store personnel to ensure proper check-stand procedures.
Cleaning and Sanitizing the Department: Ensures all display areas, utensils, containers,
equipment, floors and all areas and surfaces in the Jamba Juice Kiosk are cleaned and sanitized.
Follows and complies with all cleaning and sanitizing schedules, hygiene and safety regulations,
and health department laws. Ensures all trash is disposed of properly and frequently and that all
Jamba Juice Kiosk employees are properly groomed and utilizing PPE as required.
Receiving and Storing Product: Receives loads from shipping, breaks down product loads
and ensures all products received are stored or stocked appropriately. Stores products
according to guidelines, including holding within proper temperature ranges, rotating
guidelines, following guidelines. Checks and records temperatures in make stations and
refrigerator as required.
Other Administrative Duties: Pulls web bulletins, communicates with ICC about credit
requests and warehouse and direct delivery issues, attends store and company meeting
as needed, calls other stores, customers, administration offices, warehouses, and
employees as necessary, and performs other administration duties as needed to
effectively manage the Jamba Juice Kiosk.
Knowledge and Skill Requirements
. * Oral Communication * Customer Service
. * Written Communication * Professional Integrity
. * Interpersonal Skills * Stress Tolerance/Self-Confidence
. * Influencing * Flexibility
. * Problem Resolution * Initiative
. * Leadership * Planning and Organizing
. * Coaching and Developing Others
. * Organizational Knowledge (General Knowledge of Company Policies and Procedures
including food safety requirements, all applicable health department regulations, World Class
Service standards, store rules, ergonomic and safety guidelines and procedures, and proper lifting
techniques. Jamba Juice-specific knowledge including sanitation, ordering product, cleaning,
stocking and rotation, Jamba Juice standards / products / recipes / operating reports, department
equipment, and merchandising standards. Skill in operating department equipment, preparing,
storing, stocking, and rotating all products
Experience Requirements
Previous experience as a Deli/Food Services / Starbucks or Jamba Juice Clerk or
Manager. Ability to work scheduled hours based upon operational need.
Internal Customer Contact
Will have frequent contact with other store employees, vendors, store
management, field merchandisers, and other divisional and corporate internal
Personal.
External Customer Contact
Will have highly frequent customer contact. This includes interacting with
customers by greeting them properly, taking customer orders, demonstrating
knowledge of products, offering samples to customers, offering selling
suggestions, handling customer complaints and issues, handling special requests,
and leading by example for World Class Service in the department.
Physical Demands
Will be required to repeatedly use hands, arms, legs, feet for sustained action (e.g.
stocking, rotating product). Ability to stand 100% of the shift. Ability to work in a fastpaced production environment.
Work Environment
Works near and around mechanical parts including toxic chemicals used for cleaning and
sanitation.
Travel Requirements
May be required (infrequently) to travel to division for training or participation in
corporate programs and focus groups. May be required (infrequently) to assist other
stores.